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BBB Accredited Business since

Assured Air, Ltd.

Additional Locations

Phone: (708) 839-5760 Fax: (708) 839-6920 View Additional Phone Numbers 8440 Archer Avenue, Willow Springs, IL 60480 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Residential and lite commercial heating and air conditioning company that also does boiler work, infloor heating, radiation panels and high velocity a/c systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Assured Air, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Assured Air, Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Assured Air, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 12, 1999 Business started: 08/01/1993 in IL Business started locally: 08/01/1993 Business incorporated 10/01/1993 in IL
Type of Entity


Business Management
Mr. Ted Decarlo, Owner Richard Welch, Supervisor
Contact Information
Principal: Mr. Ted Decarlo, Owner
Business Category

Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Fans - Attic Water Heaters - Dealers Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Heating Equipment & Systems Cleaning & Repair Dryer Vent Cleaning Boilers - New & Used Furnaces - Industrial Furnace Sales & Service Furnace Cleaning Boilers - Repair & Cleaning Heat Pumps Ventilating Contractors Heating & Air Conditioning Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Assured Air, Ltd. sells the following brand(s): ADP, American Standard, Dunkirk, Goodman, Pennco, Reznor, Space Pak, Unico, Weil Mc Lain

Assured Air, Ltd. offers the following product(s): Air Cleaners, Air Conditioners, Baseboard, Boilers, Dehumidifiers, Furnaces, Garage Heaters, Humidifiers, infloor heat, Radiators, Roof Top Units, Thermostats, Unit heaters, UV lights, Water Heaters

Method(s) of Payment
Cash, Check, Credit Cards and Financing.
Refund and Exchange Policy

No refunds or exchanges since it is hard to return labor and previously installed equipment.

Alternate Business Names
Assured Air Comfort, Ltd.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.