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BBB Accredited Business since

Show Your Logo, Inc.

Additional Locations

Phone: (888) 253-5800 Fax: (888) 253-5895 View Additional Phone Numbers 422 Treasure Dr, Oswego, IL 60543 http://www.showyourlogo.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description



Show Your Logo, Inc. is a promotional products distributor located in Oswego, IL with the ability to customize over 800,000 products. The company provides promotional products and logo apparel to satisfy a diverse range of advertising needs. Show Your Logo is a promotional products industry leader, with sales volume placing the company in the top 1% of all distributors worldwide. The company's free, in-house art department is a huge asset to customers, optimizing artwork for both product design and decorating.

Products available for customization include a vast selection of apparel, including t-shirts, hoodies, sweatshirts, jackets and caps. What's more, this company can deliver on popular apparel decorating techniques, including but not limited to screen printing, embroidery, debossing, and laser etching. Apparel offerings are often utilized as company uniforms, employee gifts, and as advertising giveaways.

Hard goods such as water bottles, pens, paper cubes and tote bags are customized by Show Your Logo, Inc. to fulfill the branding and marketing needs of companies, schools, and organizations. These items are popular as giveaways, gifts, and products to stock the shelves of company stores.

Visit showyourlogo.com to view some of their most popular promotional items, browse their blog, and order customized apparel and promotional products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Show Your Logo, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Show Your Logo, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Show Your Logo, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 2003 Business started: 01/22/2002 Business started locally: 01/22/2002 Business incorporated 01/22/2002 in IL
Type of Entity

Corporation

Business Management
Mr. Steve Burngart, Manager Mr. Don Forsell, Owner
Contact Information
Principal: Mr. Steve Burngart, Manager
Business Category

Advertising Specialties Safety Equipment & Clothing Work Clothes - Wholesale & Manufacturers Stationery, Card & Gift Stores Business Promotions - General Image & Graphics Printing Ribbon Printing Towels - Cloths-Wholesale & Manufacturers Garments - Printing & Lettering General Merchandise - Retail Clothing - Retail Search Engine Optimization Services Promotional Products - Non-Wearable Promotional Products - Wearable Promotional Products Other Services Related to Advertising (NAICS: 541890)


Additional Locations

  • 420 Treasure Drive

    Oswego, IL 60543 (888) 253-5800 (888) 253-5800

  • 422 Treasure Dr

    Oswego, IL 60543

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/25/2015 Advertising/Sales Issues | Complaint Details Unavailable
11/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In placing a SECOND ORDER with this company, and review of the contents. It was realized that the second order contents of all hoodies, are NOT accounted for.There seems to be a communication issue, I feel. If I don't reach out, then there's no follow-up. Since Thursday there has been ONE call placed by the sales representative ****** ****** trying to correct the issue.It's Monday November 2, 2015 this order was placed October 16, 2015. Now, I'm not asking for VIP treatment, it you would think after being a customer SJNCE1 2003, the communications would be a LOT better.I can assure Show Your Logo, they've LOST MY BUSINESS after this incident.Although, my emails last week went unanswered for two days, I don't receive feeback of shipping date until AFTER, the order had been shipped. In spite of my PREVIOUS EMAILS of requesting an estimated date of delivery. However, I did receive NOTICE when PAYMENT WAS NOT RECEIVED.I HAVE disappointed parents, coaches and fans who have WAITED PATIENTLY FOR A 3- week order.I've ASKED SEVERAL TIMES HOW MUCH the shipping cost would be, believing Show Your Logo is trying to charge "expedited" fees, have NOT RECEIVED that charge yet.I'm very disappointed and will. NEVER order from SHOW YOUR LOGO AGAIN.MY PENDING ARTWORK WILL GO TO ANTHOER VENDER.Respectfully,******

Desired Settlement: Call to correct the problem, only if Show Your Logo feel like I'm NOT bothering them. Because that's the "vibe" I'm getting.

Business Response:

We are currently working with the customer to resolve this issue.  It seems like there has been a couple points of miscommunication on this order.  One of these occurred when the customer was asked to provide us with a breakdown of what shirts were missing and what shirts were received.  The customer sent us a picture of the shirts.  We left the customer a message that we would need an actual count.  After that voicemail was when the customer contacted the BBB.  

We have reached back out to the customer in attempts to resolve this issue with the customer.  It is not 100% clear witch shirts the customer is actually missing.  Even with that, Show Your Logo, Inc. is in the process of printing replacement shirts for the customer.  The replacements are in production now pending receipt of the customer’s updated credit card information. 

Thank You,

***** ********
General Manager
Show Your Logo, Inc.
************** *** ****
**********************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Show Your Logo, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)