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This Business is not BBB Accredited

John Hancock Group

(877) 717-9630875 North Michigan Ave, ChicagoIL 60611-1803

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BBB Accreditation

John Hancock Group is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered John Hancock Group's rating include:

  • BBB concerns with the industry in which this business operates.
  • BBB does not have sufficient information to determine how long this business has been operating.
  • BBB does not have sufficient background information on this business.

The BBB would like to alert consumers that this entity is an advance fee lender and is requesting advance fees for loans- an activity that is both illegal as well as fraudulent in nature, with the intent of stealing money from a consumer in advance payments for a non-existent loan. Consumers allege that they have been asked to wire upfront fees for loans to John Hancock Group.

The BBB would like to alert consumers that per the Federal Trade Commission and the Illinois Attorney General, it is against the law for any lender to ask consumers for advance payments on loans.

Common signs of advance fee fraud:

- lender asks for premium, insurance, or collateral payments, frequently saying that this is due to consumer having low credit score
- lender asks for the payment to be wired via Western Union or Money Gram to locations in Canada
- lender asks for additional payments, saying that loan is risky because of consumer's financial history or private borrower's request

If you have been victimized by this entity, please contact the IC3 -the Internet Crime Complaint Center- at www.ic3.gov, as well as Phonebusters -the Canadian Anti-Fraud Center- at www.phonebusters.com

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Industry Comparison| Chart

Advance Fee Loan

Additional Information

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The BBB has requested basic information from this company. The company has declined to provide this information.

Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

BBB file opened: 02/26/2010
Contact Information
Principal: Ms. Debra Wilkins
Business Category

Advance Fee Loan

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Advance Fee Loans
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Schemes Against Business

Map & Directions

Map & Directions

Address for John Hancock Group

875 North Michigan Ave

Chicago, IL 60611-1803

To | From

LocationsX

1 Locations

  • 875 North Michigan Ave 

    Chicago, IL 60611-1803

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*John Hancock Group is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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