BBB Business Review

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This business is not BBB accredited.

Rockford Trust Capital

Phone: 8776213159198 Fax: (815) 364-2165 10935 Whispering Pines Way, Rockford, IL 61114 http://www.rockfordtrustcapital.com ! There is an alert on Rockford Trust Capital !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Consumers allege that the company requests several advance payments or insurance fees in order to obtain loans. The company allegedly instructs consumers to wire the payments via Moneygram or Western Union to Canada. Consumers also claim that after having wired advanced fees, the company does not provide the loan and instead asks for additional payments, citing "bad credit" as a reason for not providing the loan. When consumers ask for refunds of their advance deposits, the company allegedly claims that it will send the funds back within 15-30 days, however to date consumers allege to not having gotten their money back.

A BBB representative attempted to verify the company's location, and found out that the company is alleging to be located at a residence in Rockford, IL that is currently up for sale. The BBB contacted the real estate company listing the property, and was informed that the location in question has an "open status", meaning that there is nobody living there at present time.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rockford Trust Capital
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 28, 2006
Business Management
Jane Hanley
Contact Information
Principal: Jane Hanley
Business Category

Advance Fee Loan Brokers Consumer Lending (NAICS: 522291)

Products & Services

This company operates as an advance fee lender, requesting consumers to pay up-front insurance and collateral fees prior to receiving alleged loans. The company also requests that consumers send photo IDs, social security numbers, recent paycheck stubs, utility bills with a valid address, and/or void personal checks, in order to allegedly direct deposit loan money into consumers' accounts.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.