This business is not BBB accredited.

loan.com

Phone: (585) 730-6128 Fax: (312) 873-4736 View Additional Phone Numbers 10 S. Riverside Plaza, Chicago, IL 60606 ! There is an alert on loan.com !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for loan.com include:

  • BBB concerns with the industry in which this business operates
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on loan.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 25, 2007
Business Management
Rachel Young
Contact Information
Principal: Rachel Young
Business Category

Advance Fee Loan Brokers Consumer Lending (NAICS: 522291)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    10 S. Riverside Plaza

    Chicago, IL 60606 (585) 730-6128

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was told to submit a few payments through * ***** cards in order to recaive a loan of $11,000.00. Although I as sceptical I made three payements. After each payment I was asked to pay more money. They are now asking for another payment because I waited too long to make a 3rd payment. I am filing a comlaint because I (1) Get the loan without paying anymore upfront money or (2) Get my money back (about $1000.00)

Desired Settlement: Either receive the loan without paying any more money or receive a refund from the upfront money that I spent..

10/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ********* is accusing me of receiving a pay day loan from their company in which I didn't receive. Also, I'm being harass by bill collectors stating that I did receive the loan. I receive a call from a Ms. ******* from ***** systems and I provided a statement from my bank to her stating that I didn't receive a deposit from ******** on 8/18/11. The loan account number that she gave me was ********** and her phone number is ************ and she advised me that the case was closed and I was in the clear.

Desired Settlement: Correct the incorrect information in ******** systems and clear my name of all wrongdoings associated with ********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on loan.com
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)