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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for loan.com include:
- BBB concerns with the industry in which this business operates
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementRachel Young
Advance Fee Loan Brokers Consumer Lending (NAICS: 522291)
THIS LOCATION IS NOT BBB ACCREDITED
10 S. Riverside Plaza
Chicago, IL 60606 (585) 730-6128 Directions
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Additional Phone Numbers
Mail sent to the business on 10/30/2015 was returned by the U.S. Postal Service as No Reason Indicated.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I was told to submit a few payments through * ***** cards in order to recaive a loan of $11,000.00. Although I as sceptical I made three payements. After each payment I was asked to pay more money. They are now asking for another payment because I waited too long to make a 3rd payment. I am filing a comlaint because I (1) Get the loan without paying anymore upfront money or (2) Get my money back (about $1000.00)
Desired Settlement: Either receive the loan without paying any more money or receive a refund from the upfront money that I spent..
Read Complaint Details
Complaint: ********* is accusing me of receiving a pay day loan from their company in which I didn't receive. Also, I'm being harass by bill collectors stating that I did receive the loan. I receive a call from a Ms. ******* from ***** systems and I provided a statement from my bank to her stating that I didn't receive a deposit from ******** on 8/18/11. The loan account number that she gave me was ********** and her phone number is ************ and she advised me that the case was closed and I was in the clear.
Desired Settlement: Correct the incorrect information in ******** systems and clear my name of all wrongdoings associated with ********