BBB Logo

Better Business Bureau ®
Start With Trust®
In Chicago and Northern Illinois
Business Name, Type [e.g., "Plumbers"], URL, Phone
(City and State or Postal Code)
 
Accredited Business Directory
Find Businesses You Can Trust
Refunds and Exchanges
It is up to each retail store to set its own policy with regard to refunds and exchanges. There is no legal requirement for a store to give you back your money after a purchase. Even if the merchandise is defective, the merchant may choose to give you another item or a credit.

(Many states or localities have regulations regarding the posting of whatever the store policy is: for instance, that the policy must be on the merchandise tag, on the sales receipt, or on a sign by the cash register.)

Further Information:
CBBB Booklet:
Refunds, Exchanges and Returns - A Customer Service

Consumer Tips

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.