It is recommended that consumers check out the company which they are interested in doing business with before purchasing computer equipment, be it a retail store or a mail order company. If possible, research the quality, capability, and features of the given product, both hardware and software. It is essential to review and understand warranties prior to purchase, as many computer and software companies have only a limited refund and exchange policy. Often it is 30 days, with some firms offering as little as 14 days.
When dealing with a mail order company, it should be kept in mind that shipping costs are usually the responsibility of the consumer, with a 15-20% restocking fee if the product is returned. Buyers should always keep a copy of the order form and other documentation about the company. Upon receipt of the product and unpacking, check the physical order against the original purchase order, not the invoice, immediately. If there are any problems, consumers should report them as indicated in company paperwork. Often the original contract of sale will contain very specific directions that must be followed, and if the buyer does not adhere to them, few remedies are available.