Industry Tips

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Long Distance Phone Service

The Bureau suggests that when choosing a long distance phone
service you should consider comparing several companies;
check for installation fees; whether equal access is in
effect in your area; will you get a refund or are you charged
for unanswered calls; are you charged for calls under one
minute long; ask if you can have a trail period to see if
there is difficulty in placing calls and for you to check the
quality of the service. Also find out who handles complaint,
billing errors or service problems.

Beware of companies who use a process called "slamming".
Slamming occurs when a long distance carrier switches your
long distance phone service without your permission or
knowledge. A new Tennessee State law states any company
switching long distance services without the customers
permission can be fined $100.00 a day, and be forced to refund
all charges and fees. (This also applies to "cramming", where
customers are billed for unordered services such as call
waiting, voice mail and Internet access). By following a few
simple rules, consumers can avoid the hassle of being
"slammed" and having to get their old long distance carrier
reinstated:

Call your telephone company and ask for a long distance
"freeze", a free service that gives you an added layer of
protection. If you talk to long distance telemarketers, be
explicit: "I don't want my long distance serviced switched".
Check your long distance charges, each month to ensure the
carrier charging you is the one you want. Consumers who have been
slammed can complain to the Tennessee Regulatory Authority (TRA)
at 1-800-342-8359, extension 160.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.