Business ProfileforHernandez General Services

9/28/2022 was the final payment date. The work was started on 9/26/2022. HGS Roofing proposed to repair/remove rotted wood on roof deck; remove existing roof system components; install complete roof replacement system and all components. With a 5 year workmanship warranty. After a tree fell on our residence in March of 2023, it revealed that the rotted wood had not been removed, or replaced by HGS Roofing. We have pictures to prove this statement. We emailed **** **** ********* of HGS Roofing in May of 2023, with the above mentioned pictures requesting a review and possible re-imbursement of some of our cost. He never responded. In June of 2023 we sent certified mail, that was received, but not signed for. The Post Office sent the 2nd certified mail and it was refused. HGS failed to do the work they proposed, yet they took our money. I previously filed a complaint and Mr. ********* came out, looked around, and said there was no visible leak, but to call them if we had a second occurrence of the leak. So that abated. It has since been revealed that HGS failed to remove rotting wood from our roof, but instead they placed new roofing over the rotted wood. HGS Roofing has received a Better Business rating that they do Not deserve because they won’t accept mail from clients that they know they’ve cheated by failing to do the work they were paid to do! We have subsequently had to have a complete Re-Roofing by a different company! The emails we sent were already received. The certified mail was reused as, “Unable To Forward, Return To Sender.” Please help us?