Refunds & Exchanges
Many stores have voluntarily set up policies to let you return articles that you purchased at their stores. Exchanges, returns, for credit and refunds are services which some stores provide to encourage shoppers. Return privileges vary from store to store so you should ask about a store's return policy before making a purchase. A store is not obligated to accept items for refund, exchange or credit except in cases where the item is defective or was misrepresented.
If goods you have purchased were misrepresented or are defective, stores are required to provide a suitable substitute or refund or make proper repairs.
Before making a purchase at any store the Bureau suggests you check to see what the store's policy is concerning refunds; can you exchange the item or buy something else; will the store refund my money.