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Better Business Bureau ®
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Southeast Tennessee and Northwest Georgia

Industry Tips

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Refunds & Exchanges

Many stores have voluntarily set up policies to let you return articles that you purchased at their stores. Exchanges, returns, for credit and refunds are services which some stores provide to encourage shoppers. Return privileges vary from store to store so you should ask about a store's return policy before making a purchase. A store is not obligated to accept items for refund, exchange or credit except in cases where the item is defective or was misrepresented.

If goods you have purchased were misrepresented or are defective, stores are required to provide a suitable substitute or refund or make proper repairs.

Before making a purchase at any store the Bureau suggests you check to see what the store's policy is concerning refunds; can you exchange the item or buy something else; will the store refund my money.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.