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            Business ProfileforDouglas Inn & Suites

            Hotels

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers nightly and weekly rentals of rooms and suites in the heart of Blue Ridge Georgia.

            Business Details

            BBB File Opened:
            7/27/2010
            Years in Business:
            9
            Business Started:
            8/29/2014
            Business Started Locally:
            8/29/2014
            Business Incorporated:
            8/29/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • BRB Hospitalities, LLC
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/18/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            We had made reservations to stay at the Douglas Inn & Suites in Blue Ridge. We booked through Booking.com. A mistake was made, and the reservations were made for December 25 to December 30th. We arrived at about 3 am on December 26 and when we were met by the front desk employee we explained that we were only staying until the 29th and would be checking out on the morning of the 29th. We explained that we were therefore only staying for 4 nights (25th, 26th, 27th and 28th) and not for 5 nights as stated in Booking.com. The employee still charged my card for 5 days (on the 26th, when we arrived) and explained that we would have the extra night's fee of $113.85 + tax returned. I asked why this could not be done right now and he claimed that only the owner could reverse a transaction. Feeling that this was a reputable business that things would be cleared up before we checked out. On the day we checked out (Dec. 29) the charge had not been reversed. The excuse was that the owner was out of town. Even worse is the fact that my mother-in-law (MIL) was also staying at the hotel and had booked her own room and the same thing had been done to her. She is 80 years old and on fixed income. I explained all that on many of the phone calls I made to the business. I have had many calls to the business to ask for my refund and for my MIL's refund. I called on 2/15, 2/16, 2/22, 2/28, 3/30, 3/31 (twice), 4/15, 5/9. On the 4/15 call I was told that the owner would send a check. That has not happened. I called on 5/9 to let them know that we had not received the promised check. They said that I gave them the wrong address, which is not true since they have my address on the bill. At this point, I get the feeling that all they want to do is keep the money they owe us. Every time, their excuse is that the owner is away (as in abroad) or that he will call or that they will send the refund in the form of a check. I am at my wits' end. I also really want this for my elderly MIL. HELP!

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christine M

            1 star

            05/24/2021

            After canceling a reservation 10 days prior to my original stay my credit card was billed. I made numerous calls and they refused to return my money. The man who answered the phone was very rude and I could never recommend this business.

            Local BBB

            BBB of Southeast Tennessee & Northwest Georgia

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