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BBB Accredited Business since 09/27/1972

Tennessee Valley Federal Credit Union

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Phone: (423) 634-3600Fax: (423) 634-3588PO Box 23967, ChattanoogaTN 37422-3967 Send email to Tennessee Valley Federal Credit Union

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BBB Accreditation

A BBB Accredited Business since 09/27/1972

BBB has determined that Tennessee Valley Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Tennessee Valley Federal Credit Union's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Tennessee Valley Federal Credit Union

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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Tennessee Valley Federal Credit Union was a 2013 recipient of the Better Business Bureau's Torch Award for Marketplace Ethics. Torch Awards are given by the Better Business Bureau to recognize businesses and executives exhibiting integrity in the marketplace and exemplary dedication to advancing trust between businesses and consumers.

BBB file opened: 10/01/1972Business started: 01/01/1936
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Hamilton County Business License
(423) 209-6500

BBB records show a license number of Not Required for this company, issued by Hamilton County Business License.

Contact Information
Principal: Ms. Donna Myers (Main Branch)Ms. Bonnie Acuff (Manager/Highway 58)Ms. Emily Baker (COC)Ms. Becky Baker - Hixson Branch (Manager)Ms. Samantha Cates - (Manager/Kimball Branch)Ms. Marie Combs Van Horn (Manager/Soddy Daisy Branch)Ms. Carla Creagh (VP Branch Operations)Mr. John Davis (Mgr/N. Cleveland Branch)Mr. Todd Fortner (President)Ms. Valerie Gifford (VP Human Resources)Ms. Christina Gormanson/Eastgate Branch (Manager)Mr. John Merritt (VP Marketing)Ms. Gloria Morris (Real Estate)Ms. Jan Motes (Mgr/Dayton Branch)Ms. Nanette Mull (Manager/Fort O. Branch)Ms. Donna Myers (Central Lending) Fabiola Ortiz (Manager/Downtown Branch)Mr. John Pierce (Manager/Athens Branch)Mr. Gordon Rowe - Hamilton Place (Manager)Mr. Rodney Selcer (VP Business Services)Mr. Kenny Snyder (Mgr/S. Cleveland Branch)Ms. Kimberly Tenney (Manager/Ooltewah Branch)Ms. Tammy Zumbrun (Community Involvement)
Number of Employees

240

Business Category

Credit Unions

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.