This Business is not BBB Accredited
Chattanooga Spine and Nerve Institute
(423) 296-26041334 Mackey Branch Dr STE 104, Chattanooga, TN 37421-3471! There is an alert for this business !
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Chattanooga Spine and Nerve Institute is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Chattanooga Spine and Nerve Institute's rating include:
- 12 complaints filed against business
- Failure to respond to 7 complaints filed against business.
- One complaint filed against business that was not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||4|
|Problems with Product / Service||7|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||12|
Additional Complaint Information
This company has a pattern of complaints alleging the following:
1. High pressure sales tactics to sign up for expensive treatments with a a loan company called Fortiva. Interest rate with this loan company is 28.99%.
2. Consumers state they go in for a free consultation and then find out their insurance company has been billed.
3. Consumer also state no relief of pain and suffering with the treatments.
Consumers also state when they do sign up for the loan they are charged in advance full payment for all treatments which is thousands of dollars. And they are not receiving refunds for treatments not taken.
BBB is in the process of contacting the company to request their voluntary cooperation in eliminating the pattern of complaint. This aspect of the Business Review will be updated once additional information becomes available.
March 16, 2016 - BBB met with the Dr. John Walls regarding complaint activity and company processes. Dr. Walls has agreed to research complaints and provide responses to the BBB. Dr. Walls states all customer have been taken care of but failed to notify BBB of resolutions.
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Chattanooga Spine and Nerve Institute
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Health/Tennessee
220 Athens Way Plaza 1 Metrocenter
Nashville, TN 37243-0001
BBB records show a license number of 1504 for this company, issued by Department of Health/Tennessee. The expiration date of this license is 04/30/2017. John C. B. Wall, Chiropractic Physician.
BBB records show a license number of 2465 for this company, issued by Department of Health/Tennessee. Jessica N. Taylor, Chiropractic Physician.
Contact InformationPrincipal: Ms. Jessica Taylor (Office Manager)