BBB Business Review

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Chattanooga Spine and Nerve Institute

(423) 296-26041334 Mackey Branch Dr STE 104, ChattanoogaTN 37421-3471http://chattanoogaspinaldecompression.com/! There is an alert for this business !

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BBB Accreditation

Chattanooga Spine and Nerve Institute is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Chattanooga Spine and Nerve Institute's rating include:

  • 12 complaints filed against business
  • Failure to respond to 7 complaints filed against business.
  • One complaint filed against business that was not resolved.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues4
Problems with Product / Service7
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 12

Additional Complaint Information

This company has a pattern of complaints alleging the following:
1. High pressure sales tactics to sign up for expensive treatments with a a loan company called Fortiva. Interest rate with this loan company is 28.99%.
2. Consumers state they go in for a free consultation and then find out their insurance company has been billed.
3. Consumer also state no relief of pain and suffering with the treatments.

Consumers also state when they do sign up for the loan they are charged in advance full payment for all treatments which is thousands of dollars. And they are not receiving refunds for treatments not taken.

BBB is in the process of contacting the company to request their voluntary cooperation in eliminating the pattern of complaint. This aspect of the Business Review will be updated once additional information becomes available.

March 16, 2016 - BBB met with the Dr. John Walls regarding complaint activity and company processes. Dr. Walls has agreed to research complaints and provide responses to the BBB. Dr. Walls states all customer have been taken care of but failed to notify BBB of resolutions.

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Chattanooga Spine and Nerve Institute

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 04/24/2009
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Health/Tennessee
220 Athens Way Plaza 1 Metrocenter
Nashville, TN 37243-0001
(615) 741-3111

BBB records show a license number of 1504 for this company, issued by Department of Health/Tennessee. The expiration date of this license is 04/30/2017. John C. B. Wall, Chiropractic Physician.

BBB records show a license number of 2465 for this company, issued by Department of Health/Tennessee. Jessica N. Taylor, Chiropractic Physician.

Contact Information
Principal: Ms. Jessica Taylor (Office Manager)
Business Category

Chiropractors D.C.

Alternate Business Names
The Chattanooga Clinic of Chiropractic, Tennessee Health and Wellness

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.