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Southeast Tennessee and Northwest Georgia

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BBB Accredited Business since 01/01/1984

First Volunteer Bank

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Phone: (423) 668-4500Fax: (423) 668-4595View Additional Phone Numbers728 Broad Street, ChattanoogaTN 37402 Send email to First Volunteer Bank

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BBB Accreditation

A BBB Accredited Business since 01/01/1984

BBB has determined that First Volunteer Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised First Volunteer Bank's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
11/12/2013Advertising / Sales Issues
12/19/2012Problems with Product / Service

Industry Comparison| Chart

Banks, Mortgage And Escrow Companies, Mortgages

Additional Information

top
BBB file opened: 07/22/1983Business started: 12/02/1983
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Chattanooga - Office of the City Treasurer
101 E 11th Street, Suite 101
Chattanooga, TN37402
(423) 757-5195

Contact Information
Principal: Ms. Patti Steele (President /CEO)Mr. Robert G. Peck (President/CEO)Ms. Alinda B. Richards (Vice President/Financial Relationship Manager)Ms. Joan Rose 668-4755 (Marketing)Mr. Boyd M. Steele (Executive Vice President)
Number of Employees

200

Business Category

Banks, Mortgage And Escrow Companies, Mortgages

Alternate Business Names
First Volunteer Bank Mortgage Department, Marion Trust & Banking Company
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Investors Warned Not to Risk Homes to Buy Securities
Mortgage Choices
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
To Rent or Buy - Which is Right for You

Map & Directions

Map & Directions

Address for First Volunteer Bank

728 Broad Street

Chattanooga, TN 37402

To | From

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Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chattanooga, TN serving Southeast Tennessee and Northwest Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*First Volunteer Bank is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (423) 668-4600
  • (423) 263-3901
  • (423) 668-4766
  • (423) 413-4664
  • (706) 965-1500
  • (706) 866-7227
  • (706) 861-5550
  • (706) 965-5500

Additional Fax Numbers

  • (423) 668-4675
  • (423) 899-9145
  • (423) 296-8328
  • (423) 942-6181
  • (423) 658-5560
  • (423) 837-7949
  • (423) 668-4668
  • (706) 965-5511
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 31, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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