Business ProfileforMountain View Nissan, Inc.

I purchased my car from them almost three years ago. After hearing people complaining about their services, I don't want my bad experience to go silent. Once I purchased my car and drove off and removed the face mask, I immediately smelled really bad odor, moldy smell. When I returned home I thoroughly inspected the seats of the car and noticed fainted liquid stains on the passenger seat as well as the seat in the back. I called the selling agent immediately. Amazing how nice he was compared to the attitude I received when I called to report the issue. He made an appointment for me to come in. I showed them the stains, but they totally dismissed the idea of the water being the cause of the problem and totally shut me off regarding any comments. After a few days I received the car back and the odor was no different. Rattling sound was noticeable coming from the sunroof I haven't noticed before. They told me to leave the windows open as much as possible and give it a week. A week later and the odor was still the same. In the mean time as I was going over some documents, I noticed it said only the front breaks were changed when the agent told me all brakes have been changed. I addressed that with the agent when I called back and complained about the odor and the rattling sound. They made me an appointment and a week later I had my car back. I asked them what caused the rattling sound, they told me the water was getting stuck somewhere. I asked for better explanation which I never received. When I got home I noticed the hood of my car was open. I was so upset that I called them and canceled the oil change services that I bought in advance. Let me say I never used their oil change service, and when I requested to cancel they said they can't issue full refund because the charges are made through a third party so they prorated and issued the difference.