Business ProfileforCleveland Ford

I would like other consumers to know about the tactics employees use in the Cleveland Ford Dealership. I requested a car oil change for my Honda car online stating the specific services requested. I made an appointment, and then upon arrival, verified these services with the Service Advisor, ****** ********, whose incompetence and lack of customer service skills should render him fired. To ensure that my Honda vehicle would be properly handled I asked Mr. ******** from the onset, and he assured me there was no problem with Ford Technicians performing services on a Honda vehicle. There was nothing but problems with ****** ********. My car oil change was incomplete because the air filter was not changed. He claims they did not have a Honda air filter part. He had other air filters and did not communicate that was an option. I drove off with my vehicle not serviced correctly using an old air filter because I refused to be ripped off. Then when I paid for the service, he tried to overcharge me both in parts and labor and dollar amount, but I called him out on it. The multi-point inspection was not properly performed, and I saw evidence that the inspection was not actually performed when the coupon specifically included these services. I challenge that they even did the oil change because they performed the services in less than 20 minutes and it is impossible for the services listed on the coupon to be performed in less than 20 minutes. I sat in the waiting room and ate my peanut butter banana sandwiches and therefore I know exactly when I left the waiting room where there were people saying insulting words out loud for customers to hear. I left and went to check on my vehicle less than 20 minutes after the vehicle was sent to the technician for service. Stay away from Cleveland Ford Service!