Watch Out for Fake BBB Emails!

Scammers are continuing to send fake "BBB" emails out to businesses about a "complaint". If you get an email from the "BBB" that seems suspicious to you, don't click on any links or download attachments.
July 23, 2014

Media contact: Janet C. Hart, APR, CFEE, Fellow PRSA (704) 927-8617

Scammers have sent another wave of fake "BBB" emails out this afternoon.  The email looks legitimate, but there are some details that will help you spot a fake. 

  • The return email address is listed as American Express, not BBB.
  • The email is from the New York BBB. Typically, the BBB that serves your area will be the one that will notify you about a complaint.
  • The wording is a little formal or awkward. Scammers are getting much better, however.

A copy of the actual fake email is pasted below.

If you receive an email that appears suspicious,

  • Do not click on links or download attachments.
  • Forward the email to
  • Delete the email and run your anti-virus software.

If you have questions or would like to verify if a complaint is valid, please call BBB (toll- free in N.C. and S.C.) at 1-877-317-7236. 



Phishing email sample