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Better Business Bureau ®
Start With Trust®
Southern Piedmont/Charlotte, NC
BBB Releases Mid-Year 2014 Report
BBB announces mid-year inquiry and complaint totals and lists the top 10 types of businesses with the most consumer complaints.
July 17, 2014

 

Media contact: Janet C. Hart, APR, CFEE, Fellow PRSA (704) 927-8617

CHARLOTTE, N.C. – The Better Business Bureau today issued its mid-year 2014 report. During the first half of this year, BBB provided consumers with 1,554,695 reviews on businesses in the Southern Piedmont – a 34 percent increase over the same time period in 2013 (1,158,121 inquiries).

“Consumers are definitely getting the message about how important it is to check companies out at bbb.org before contracting with them,” said BBB President Tom Bartholomy. “If you are hiring a contractor to do work on your home – whether it’s roofing, flooring, painting, or air conditioning repair – you want to hire a reliable company that you can trust.” 

In the first half of 2014, consumers filed 6,320 complaints with the BBB against area businesses – a two percent increase over the first half of 2013 (6,187 complaints).  

Ninety percent of complaints closed this year have been resolved satisfactorily (compared to 89 percent in 2013).

The top 10 industries in the Southern Piedmont with the most BBB complaints in the first half of 2014 (compared to 2013) are:

Ranking

2014

2013

1

Auto dealers - new cars

Auto dealers - new cars

2

Collection agencies

TV, cable and satellite services

3

TV, cable and satellite services

Collection agencies

4

Auto dealers – used cars

Auto repair services

5

Auto repair services

Auto dealers-used cars

6

Warranties – extended

Telephone communications

7

Telephone communications

e-Cigarettes

8

Furniture – retail

Warranties – extended

9

Home builders

Furniture – retail

10

Air duct cleaning

Property management companies

                                                                             

For more information, please visit BBB or call BBB (toll-free in N.C. and S.C.) at 1-877-317-7236.

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