Headquartered in Charlotte, N.C., Better Business Bureau serves thirty-seven counties in N.C. and S.C. Of these 37 counties, 15 counties are located in the Southern Piedmont of N.C., five counties are located in the Southern Piedmont of S.C. and 17 counties are located in western N.C.

BBB Charlotte Headquarters:
Better Business Bureau
9719 Northeast Parkway
Matthews, N.C. 28105
Main: (704) 927-8611
Toll-free in N.C. and S.C. 1-877-317-7236
Fax: (704) 927-8615
Email: info@charlotte.bbb.org

BBB Western N.C. Office:

112 Executive Park
Asheville, N.C. 28801
Main: (828) 253-2392
Toll-free in N.C. and S.C. 1-877-317-7236 

Hours of operation: 8 a.m. to 4:30 p.m., Monday through Friday

Customer service operators available: 9 a.m. to 12 noon, and 1 p.m. to 3 p.m., Monday through Friday

Website: www.charlotte.bbb.org

Email: info@charlotte.bbb.org 

Complaints: Complaints must be filed in writing or online at www.bbb.org. Click on the "File a Complaint" button and follow prompts.

Inquiries: You can check out a business online at www.bbb.org. Click on the "Check out a Business or Charity" button and follow prompts.

Media contact: Janet C. Hart, APR, CFEE, Fellow PRSA (704) 927-8617 office

Mecklenburg County Consumer Fraud Task Force Scam Alerts: (704) 927-8669