BBB Charity Review

Start Business Review
BBB Reliability Report for

Matthews HELP Center

A BBB Accredited Charity since 10/27/2014.

This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: Matthews HELP Center
Phone: (704) 847-8383
Fax: (704) 631-4886
Address: 119 N Ames St
Matthews, NC 28105-5639
Yahoo Map
Report Creation Date: November 12, 2013
Report Expiration Date: November 12, 2015
Original Business Start Date: October 1980
Principal: Ms. Kay McHan, Executive Director
Customer Contact: Ms. Kay McHan, Executive Director -
Entity: Corporation
Incorporated: January 2000, NC
Employees: 2 Full Time. 8 Part Time.
Type of Business: Charity - Human Services (i.e. assistance to individuals & families)
BBB Accreditation: Matthews HELP Center is a BBB Accredited Charity.

Stated Purpose

The purpose of Matthews HELP Center is to care for those in our community by providing programs and services that meet life's basic needs and by connecting those in need with the resources that improve quality of life.

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.

BBB Charity Seal Participation

Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.


Matthews HELP Center's programs include its Emergency Financial Assistance where payment on behalf of client for rent, utilities, health care, transportation and child care is provided, and its Food Pantry.

Total Program Expenses:$533,300


Chief Executive Officer:Kay McHan, Executive Director
Board Size:12
Paid Staff Size:2 Full Time. 8 Part Time.

Fund Raising

Method(s) Used:Matthews HELP Center's fundraising methods include fundraising events, print advertisements, and grant proposals.

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


According to Matthews HELP Center's IRS 990 for the year ended June 30, 2012:

 Total Income:$663,493
Expenses  % of total
% of total
 Programs:$533,300 81.17%80.38%
 Fund Raising:$35,812 5.45%5.40%
 Administrative:$87,878 13.38%13.24%
 Other:$0 0.00%0.00%
 Total Expenses:$656,990
Excess of Income over Expenses$6,503
Ending Net Assets:$914,997
Total Assets$920,153
Total Liabilities$5,156

* Excess for the year indicates the portion of income remaining after expenses.

Additional Contact Information

Additional Addresses
PO Box 91
Matthews, NC  28106-0091

ID: 104552
Report as of April 25, 2015 12:30
Copyright© 2015 Better Business Bureau

An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

This report is not to be used for fund raising or promotional purposes.