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Consumer Complaints

BBB Accredited Business since 08/14/2013

EcoStein Exterior Innovations, LLC

Phone: (704) 439-7807

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/08/2015Problems with Product / Service | Read Complaint Details
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Complaint
Contractor installed screened-in patio in April. Installation was not done properly. repeatedly requested repair but contractor has refused to fix
Hired the contractor to install a screened-in patio in April (which I paid for in full). Immediately after repair, the siding on several pieces began coming off. I contacted the contractor to repair. He came to my home once but failed to repair the panels. I have informed the contractor that I was not pleased with the product and requested that he come out to my home again to repair. I have contacted him since April to complete the repair and he has continued to refused to come to my home (he has attempted to make appointments but has cancelled at the last minute - I have been inconvenienced by having to take off from work to be present for the repair but he has not showed up). It has been 2 months now and the patio has still not been repaired. I have hired another contractor to complete the work. I am seeking reimbursement for all repair costs and convenience fees.

Desired Settlement
I am seeking reimbursement for having to hire another contractor to complete the work ($120) plus seeking damages for the inconvenience (including having to miss 2 days of work for appointments that he failed to show up for).

Business Response
Original Message
From: **** ******** (mailto:****@ecostein.com)
Sent: Friday, June 26, XXXX X:XX **
To: **** ** *******
Subject: Re: BBB Complaint ******* (**** *************) - FINAL NOTICE
Importance: High


In response to Ms. ******** complaint I did screen in her porch in February 2015 and she was very happy with the work performed. She did notify me that she had some concern adopt the vinyl track warping. I made arrangement to meet with her on April 14th between 2:00 - 2:30 When I arrived at 2:15 Miss ***** was not home. I did see 2 pieces of track that needed to be reset and I took care of it. I received a text that evening
asking if I was at her house that day and I responded yes I was and I took care of everything that needed attention. On April 21st I received a
threating text from Ms. ***** If I did not contact her that week she was going to file a civil suit against me. I contacted Ms. ***** and try to make arrangements to meet with her but she stated she was out of town. On May 8th Ms. ***** notified me that she was back in town and at that time I was out of town. Ms. ***** text me on May 16 to see when I could come to her home. I asked if we could me on Thursday May 21st. She told me no!

We made arrangements to meet on Friday May 26 at 10:00. Unfortunately I was sick the day and had to cancel and tried to make arrangements for the
following Wednesday in which Ms. ***** told me no and if I wasn't at her house by the end of the week she was going to file complaint with the
BBB, ************ and the County of ***********. She stated on Friday May 26 that she hired a contractor to repair the work and wanted to be
reimbursed. I never have refused to make the necessary repairs to Ms. *****'s porch and have only cancelled 1 appointment with her.( I do have
all text messages to back up my statements.) She has sent me a threating email in which she was judging me and my character and that's when I
chose not to have any more contact with Ms. *****. I never had anyone of my customers in all my years in business have to file any type of
complaint against me or my company and that's one of the reasons I joined the BBB also I have around 80 reviews on ************ with a 4.86 rating out of 5.

Please fell free to contact me if there are any further questions

Rev. ******* * ********
Ecostein Exterior Innovation
************



Industry Comparison| Chart

Windows, Pressure Washing, Doors, Siding Contractors, Painters - Commercial or Residential, Home Repairs and Maintenance, Gutters & Downspouts, Concrete - Restoration, Sealing & Cleaning

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.