BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Environmental Home Services, LLC

Phone: (828) 267-0135

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
11/27/2014Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
Environmental Home Services refuses to honor the annual service agreement we were promised when we purchased the new digital water softener equipment
EHS came to our home to check and service the xxxxx water softening system that was installed in the home we had just purchased. We were told the electronics were no longer working and we were sold new digital equipment for $1,800.00, under their own "label", in July 2014, and given a one year service agreement. My wife and I don't think the system is working correctly so we contacted EHS. I was told that there would be a $99 service call fee. I asked about my one year service agreement and was told that the "company" was recently sold and the assistant on the phone was told by her boss that they are not honoring the service agreement and I was to be charged the $99 service call fee.

If you purchase the company and the good will that the company name provides, you should stand behind the company's promise to provide service under a valid agreement entered prior to the "purchase" of that company. Their practices and customer service are deplorable.

Desired Settlement
Honor the agreement under the terms provided by the company name that was purchased by the new owner.

Business Response
I have contacted the customer and i'm personally coming out tomorrow(day after complaint) to fix and address this issue. This problem should have been filed with the company that bought our database "xxxxx" in xxxxx. They refused to correct this issue. We have been A+ for the last 4 years and will always take care of our customers!
xxxxx
Environmental Home Services, LLC

08/27/2013Problems with Product / Service

Industry Comparison| Chart

Water Treatment Equipment,Service & Supplies, Water Filtration & Purification Equipment, Air Purifying & Cleaning Systems & Equipment

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.