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BBB Accredited Business since 12/01/1949

AAA Carolinas

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Phone: (877) 282-3682Fax: (704) 569-7750View Additional Phone Numbers6600 AAA Dr, CharlotteNC 28212-8259

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BBB Accreditation

A BBB Accredited Business since 12/01/1949

BBB has determined that AAA Carolinas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised AAA Carolinas' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 78 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

78 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Billing / Collection Issues19
Delivery Issues14
Other2
Problems with Product / Service32
Guarantee / Warranty Issues0
Total Closed Complaints 78

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on AAA Carolinas

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 01/01/1976Business started: 01/01/1922
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Insurance Commission, NC
1201 Mail Service Center
Raleigh, NC 27699-1200
(800) 546-5664
http://www.ncdoi.com

BBB records show a license number of 5247 for this company, issued by Insurance Commission, NC. Their web address is http://www.ncdoi.com.

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. David Parsons (President)Customer Contact: Ms. Mara Wheeler (Member Relations Supervisor)Ms. Becky Jones (Member Relations/ Quality Assurance Manager)
Number of Employees

200

Business Category

Travel Agencies & Bureaus, Associations, Insurance - Auto, Insurance Companies

Alternate Business Names
AAA Carolina Motor Club, Inc., AAA Travel Agency, American Auto Club Insurance Agency, LLC, Carolina Motor Club, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.