This Business is not BBB Accredited
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Time Warner Cable Charlotte Division is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Time Warner Cable Charlotte Division's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 742 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||98|
|Billing / Collection Issues||275|
|Guarantee / Warranty Issues||4|
|Problems with Product / Service||352|
|Total Closed Complaints||742|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Time Warner Cable Charlotte Division
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Business ManagementPrincipal: Ms. Sandi Ettinger (Manager of Customer Relations)
Contact InformationEscalations Department
Number of Employees
Television - Cable, CATV & Satellite
Alternate Business NamesTime Warner Cable, Time Warner Cable Ent / Advance Newhouse, Time Warner Cable of Monroe, Time Warner Cable Rockingham/Hamlet/Richmond, Time Warner Cable Shelby, Time Warner Cable/Gaston & York County, Time Warner Entertainment-Advance New House, Time Warner Entertainment-Advance/Newhouse
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview