This Business is not BBB Accredited
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FairPoint Communications, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered FairPoint Communications, Inc.'s rating include:
- Failure to respond to 2 complaints filed against business.
- 16 complaints filed against business that were not resolved.
Factors that raised FairPoint Communications, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||58|
|Problems with Product / Service||157|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||230|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on FairPoint Communications, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|