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BBB Business Review

BBB Accredited Business since 10/09/2008

ACN (Headquarters)

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Phone: (704) 260-3433Fax: (704) 260-3304View Additional Phone Numbers1000 Progress Pl, Concord, NC 28025-2449regulatoryteam@acninc.comView Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since 10/09/2008

BBB has determined that ACN meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

2 of 12 Locations are BBB Accredited
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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised ACN's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 382 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

382 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues33
Billing / Collection Issues105
Delivery Issues7
Guarantee / Warranty Issues2
Problems with Product / Service235
Total Closed Complaints 382

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On October 8, 2010 the Montana Commissioner of Securities and Insurance and ACN, Inc., a direct seller of telecommunications services, announced their resolution of an action alleging that the company was operating in violation of the Montana Securities Act.

    Earlier this year, the Commissioner's Office filed an action alleging that the company was in violation of the code that regulates multi-level distribution companies in Montana. In the course of the Commissioner's Office's investigation, the Commissioner determined that the actions giving rise to the Commissioner's concerns were not part of the ACN business model, but were taking place by ACN's independent representatives working in Montana.

    In a joint effort to protect Montana citizens, the Commissioner and ACN have agreed that ACN will implement additional training with its independent representatives, to assist them in better understanding their responsibilities as ACN independent representatives. ACN will also contact its Montana video phone customers to assist them with installation of their service and continued technical assistance.

    Both the Commissioner and ACN are pleased with this positive outcome, and the Commissioner's efforts to protect Montana residents.


    What government actions does BBB report on?

  • Advertising Review

    BBB has nothing to report concerning ACN's advertising at this time.

    What is BBB Advertising Review?

Additional Information

top
BBB file opened: 08/25/2008Business started: 11/01/1992Business started locally: 01/01/2008
Type of Entity

Corporation

Incorporated: March 2000, MI

Contact Information
Mr. David Merriman (Business Director)
Number of Employees

430

Business Category

Telephone Communications, Telecommunication Equipment & Systems Dealers, Cellular Telephone Service & Supplies, Satellite Communication - Common Carrier, Internet Services, Telephone Service - Long Distance, Telecommunications Equipment - Disability, Real Estate Developers

Alternate Business Names
ACN, Inc., Excel Communication, LKN Communications, Inc., American Communications Network, American Communications Network, Inc.
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