BBB Business Review

BBB Accredited Business since 03/24/2003

Rapid Tax

Find a Location

Phone: (704) 598-2259Fax: (704) 597-5856View Additional Phone Numbers6116 N Tryon St Ste A, Charlotte NC 28213-8066

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BBB Accreditation

A BBB Accredited Business since 03/24/2003

BBB has determined that Rapid Tax meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Rapid Tax's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Rapid Tax

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
01/02/2014Problems with Product / Service | Read Complaint Details

Bad service and worst customer support
I have used Rapid Tax since 2007. I received a letter from IRS stating that my 2008 taxes where not filed . I said impossible I got a check from rapid tax when I filed. So I called them , I was told they prepared them but didn't file them . when I ask why The rude lady said there was a issue and the where rejected. I asked if that happened why was I not informed and why did I get a check. The rude lady said very rudly How do i know I got a check . My answer was because I would not have let it rest until it was corrected . She then responded with Oh well what do you want from me. I said a copy of everything they had from that year.She then said no because I have not paid them for the preparing of the 2008 taxes Keep in mind I have used them every year since 5 years and no one said anything ? when i ask to speak to a manager or a supervisor I was told there was none?I ask for a corporate office number I was told there was none? I have called my bank and ask for my deposit for said year,I know I would not let something like this go I get money back every year and count on it

Desired Settlement
To make it right refill my taxes and find where they made a mistake and fix it

Business Response
I tried to contact the client to see which location he filed at. We have 8 locations and our databases aren't linked. I just need more information from the client so I can help him resolve his issue. I have not received a call back from the client as of today 12/18/2013.



Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to call back, Your automated answering service is not working no matter what button you push it says invalided entry.
I have called 23 times to different location One phone call back!

Final Business Response
I will be in the office on Monday December 30 9am-4pm. Mr. xxxxx can contact me at xxxxx. I apologize for the delay, we aim to provide great customer service. I will also try to contact the client again on Monday, but wanted to provide my contact information so he could reach me.

07/12/2012Problems with Product / Service

Industry Comparison| Chart

Tax Return Preparation, Taxes - Consultants & Representatives

Additional Information

BBB file opened: 02/13/2003Business started: 01/01/1993
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Marshall Lowery (Owner)Ms. Cassandra Lowery (Secretary/Treasurer)Ms. Markeeyah Lowery (Office Manager)
Number of Employees


Business Category

Tax Return Preparation, Taxes - Consultants & Representatives

Alternate Business Names
Mar & Mar, LLC

Customer Review Rating plus BBB Rating Summary

Rapid Tax has received 4.40 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Rapid Tax

6116 N Tryon St Ste A

Charlotte , NC 28213-8066

To | From


2 Locations

  • 6116 N Tryon St Ste A 

    Charlotte, NC 28213-8066(704) 598-2259
    (704) 630-0502

  • 130 N Arlington St Ste E 

    Salisbury, NC 28144-4650

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Rapid Tax is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (704) 630-0502

Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 2, 2012.


Industry Tips for Tax Return Preparation


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.