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Consumer Complaints

BBB Accredited Business since 03/24/2003

Rapid Tax

Phone: (704) 598-2259Fax: (704) 597-5856

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
Bad service and worst customer support
I have used Rapid Tax since 2007. I received a letter from IRS stating that my 2008 taxes where not filed . I said impossible I got a check from rapid tax when I filed. So I called them , I was told they prepared them but didn't file them . when I ask why The rude lady said there was a issue and the where rejected. I asked if that happened why was I not informed and why did I get a check. The rude lady said very rudly How do i know I got a check . My answer was because I would not have let it rest until it was corrected . She then responded with Oh well what do you want from me. I said a copy of everything they had from that year.She then said no because I have not paid them for the preparing of the 2008 taxes Keep in mind I have used them every year since 5 years and no one said anything ? when i ask to speak to a manager or a supervisor I was told there was none?I ask for a corporate office number I was told there was none? I have called my bank and ask for my deposit for said year,I know I would not let something like this go I get money back every year and count on it

Desired Settlement
To make it right refill my taxes and find where they made a mistake and fix it

Business Response
I tried to contact the client to see which location he filed at. We have 8 locations and our databases aren't linked. I just need more information from the client so I can help him resolve his issue. I have not received a call back from the client as of today 12/18/2013.

Thanks,

xxxxx

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to call back, Your automated answering service is not working no matter what button you push it says invalided entry.
I have called 23 times to different location One phone call back!

Final Business Response
I will be in the office on Monday December 30 9am-4pm. Mr. xxxxx can contact me at xxxxx. I apologize for the delay, we aim to provide great customer service. I will also try to contact the client again on Monday, but wanted to provide my contact information so he could reach me.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.