Some work was not completed at all and other work not completed according to contact. Property not replaced and property damaged.
The fact is I'm out of $10,980 and my house is actually in worse shape than when Affordable Siding and Windows started. I have expensive siding material installed on rotted wood, one door that has aluminum wrap just hanging on and 2 doors that were never wrapped, patio with opened boxes of excess siding material that the foreman refused to haul away, Windows are not sealed properly, numbers on my house and back door bell were discarded and not replaced, my roof is damaged and I was verbally attacked by the foreman on the job on three different occasions. I contacted this company by phone on 8/18/14 and told the office manger about the above and was told that he had worked with XXXXX for five years and it didn't sound like the xxxxx he knew. I stated that he could come out and see the job for himself and that I also had video of what I was saying. xxxxx was fully aware that I had cameras but didn't seem to care. The manager stated that either he or the owner would return my call; I have yet to receive a phone call from either one. On 9/25/14 I received a letter stating all work was completed on 8/15/14 and thanking me for my payment. I gave the foreman xxxxx a check for the final payment on 8/14/14 only because he lied and stated that he would give me a certificate of completion that would list work that needed to be completed after repairs but I never received the certificate of completion. xxxxx stated that the owner should have told me to repair the doors before wrapping, that putting the aluminum wrap on the doors would be waste of time and that the owner would charge me another $350 per door to rewrap after they were repaired On 10/1/14 I sent Affordable Siding a letter with pictures of the things that I had stated to the office manager over the phone on 8/18/14. On 11/4/14 xxxxx showed up at my house with an unidentified woman even though I had asked that he not be sent back. xxxxx stated that he had come to correct some of the things that I mentioned in my letter. He stated he had the numbers for the house and the doorbell, that he would take the siding material away but he would not remove the siding and replace the rotted wood because he didn't think it needed replacing although several other companies and even the owner of Affordable Siding stated the was a large amount of rotted wood that needed replaced. xxxxx also stated Affordable Siding would not refund my money for the doors that were not wrapped because we had an agreement. I asked if we had an agreement why did I receive this letter stating all work was completed on 8/15/14. xxxxx became angry and left without doing anything. Clearly Affordable Siding intended to rip me off, they thought that I had gotten the doors repaired and they were going to say that the wrap was torn off during repair. If Affordable Siding has another explanation as to why they would send me this letter knowing full well all work was not completed then I would love to know what it is.
When I contacted Affordable Siding by phone on 8/18/14, I didn't ask for any money, I just asked that the things be fixed and that they please send someone else (I didn't think this would be a problem since the owner stated ALL employees worked for Affordable siding). But instead Affordable Siding waited and sent me this letter stating all work was completed on 8/15/14. Then, when I sent a letter with pictures on 10/1/14, Affordable Siding sent the person back to my house that I had asked them to not to send back( potentially dangerous situation) and again nothing was taken care of. At this point I just want my money refunded. The job was not completed when promised. The doors were not wrapped. I am going to have to pay someone to take this siding material off, replace the rotted wood and install the siding properly. If I had known that they would charge me all this money and not replace the rotted wood, not seal the windows properly and leave boxes of opened siding materials on my patio, I would have never used them. As for the numbers on my house and the back door bell, Ben had them when he came out on 11/4/14 but refused to replace them, Affordable could easily put those in the mail and I would pay to have them put them back in place. Affordable Siding should have had insurance to fix the damage to the roof. The roof is only a year old and the damage isn't bad, just a couple singles pulled up and maybe a phone call to city explaining what happened would get me some help in getting this excess siding material hauled away.
I cannot respond properly to your complaint at this time. Our office is currently closed until 1/19/15 and I don't have access to your file for review and to make comments at this time would be unfair. I will personally going back on Friday 1/16/15 to get a jump start on this coming year. I will review your file, address your issues, and personally contact you on Friday.
When we speak on Friday, if possible, please know you schedule for the following week of 1/19/15 so I can schedule the opportunity for a meeting at your home with another Forman & myself to remedy your concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept the response because it is not a response. He has stated that he cannot respond until Jan 16th. This company has had ample time to respond, this issue has been on going since Aug 18th 2013. I have called and written with no response so why should I believe there is going to be a response now.
Final Business Response
We seem to be having the same issue we had with Mrs. xxxxx back in November. She sent us a letter with requests to come back out & take care of her punch list items. We have it documented that several messages were left on her phone with no call backs. We mailed her a letter on 11/6/14 also with no response. In the letter I asked her to contact me directly so I can have another crew come out & address her concerns. A copy of this letter is in her file. We received no response from the letter either. Now we received this complaint, unfortunately while we were closed. As promised in my initial response I called Mrs. xxxxx on Friday 1/16/15. I have called Mrs. xxxxx 3 times on Friday 1/16 & left 2 messages. I called Mrs. xxxxx 3 times on Saturday 1/17/15 & left 2 messages. I called Mrs. xxxxx once on Monday 1/19 & left he yet another message. I would like to make all the necessary corrections to Mrs. xxxxx home, all I need is appointment/invitation to come back out to her home to do so. Thank you, xxxxx
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated to xxxxx via email, I think he is only agreeing to do this now because he's trying to show that he's making a "Good Faith Effort" so his company won't lose their BBB Accreditation. On August 18th 2014, I literally begged xxxxx to send someone else so the job could be finished by Sept. 12th and I could continue with my birthday plans. xxxxx said absolutely not, xxxxx had to be the one to finish the job. I only agreed to go with this company and pay their inflated price because I was pressed for time and the owner xxxxx assured me that they would have the job done and done right by my birthday and put in the contract "please have finished by Sept 12th". This did not happen so no I don't accept this, It's too little too late at this point I just want my money back.
xxxxx states that I sent a letter with requests to come back out and take care of a "punch list of items". I don't know exactly what he means by "punch list items", however I sent this letter on October 1st in response to xxxxx FRAUDULENT letter stating all work was completed on 8/15/14. I sent this letter with pictures showing the work that was not completed. I started receiving phone calls from Ben on Sat. 10/25/14. xxxxx states that they have it documented that back in November several messages were left for me with no return call. The calls did not come from the office they came from xxxxxx. After I told this company via phone and in writing that I did not want any contact with xxxxx and did not answer his calls, he showed up at my house anyway. xxxxx stated he had come to wrap the doors now but he stated back in August the doors couldn't be wrapped until repaired. I said no, apparently he didn't want to wrap the doors he left them undone ,told me to get them repaired and then a month later I received a letter signed by xxxxx stating all work was completed on 8/15/14. As I stated before I believe they thought I had gotten the doors repaired and they were going to say that they had wrapped the doors and the wrap was torn off during repairs. This would be believable since I had been tricked into giving them final payment before work was completed. I asked why a legitimate company would send out this letter knowing full well all work had not been completed and l have not received an answer. As for a letter sent to me on 11/6/14 I never received one and I don't believe one was sent. I know the letter wasn't sent by certified mail so by any chance is the delivery confirmation in the file with this letter. xxxxx is correct, I did not return his calls, however what he didn't say is that we did communicate via email (documented communication). I told xxxxx that after the way I was treated by this company; I don't feel comfortable meeting with anyone from this company. I don't think the BBB would recommend that I meet with this company under these circumstances. I don't understand this company's position they did not do the work why do they think they are entitled to the money.