Installation of shingles was left with lumps and bumps.
Siding was not replaced in rear of house.
January 2014 MAZ ROOFING &RESTORATION installed a new roof due to storm weather along with other problems per my insurance company. Sad to say i wasn't satisfied which i made the representative xxxxx aware of my concern
why my roof wasn't lying flat and seem to be lifting up. In his response to have someone come out and look at the roof. I havent heard or seen anybody;there is a 3187.16 balance due to completion of job,which i refuse to pay until job is done to my satisfaction
January 2014 MAZ ROOFING &RESTORATION installed a new roof and other related problems due to strom weather damages per my insurance claim. I informed the representative xxxxx that i wasn't satisfied; the shingles wasn't lying flat and look to be lifting up. In his response, to have someone come out to look at the roof. I haven't heard or seen anybody ,yet. A balance of 3187.16 was due upon completion of work, which i refuse to pay until the job is done to my satisfaction.
Mr. xxxxx is correct, we installed his roof on 1/13/14. Mr. xxxxx had an issue with the way his roof looked because it wasn't laying down like his neighbors and other roofs he had viewed. I disclosed to Mr. xxxxx that his neighbors roof had been installed over year ago and it had time to mend. Also, we made him aware that his roof had just been installed and it will take some time for the roof to level out due to the style of shingles he choose, 13 inch shingles, the thickness of the shingles, and the weather conditions averaging temperature of 36 degrees for the month of January. I told him numerous times we will take care if any issues that arise we just need time for the shingles to heat up and mend together.
In Mr. xxxxx complaint he failed to mention that we installed a 40 foot gutter on the back of his home ,at NO CHARGE. We also did some touch up painting in his master bedroom and bathroom that was not on his scope of work from his insurance company, at NO CHARGE. The siding that he mentioned was not to be replaced, per his scope of work for his insurance company, but we told Mr. xxxxx we will fix the issue at NO CHARGE. The siding he mentioned was not damaged, it just needs to be pushed together, and we will still take care of this for him. We also replaced additional plywood above the 2 boards we as complimentary to our customers' at NO CHARGE.
During this time period why completing the other items we told Mr. xxxxx that there is nothing wrong with his roof, it just needs to heat up and shingles will level out. We told him that we need consistent HOT DAYS for the shingles to level off. We also, told Mr. xxxxx that he has a 2yr warranty on the install and if the shingles don't lay down by May or June we would handle it.
Mr. xxxxx stated he was going to contact his insurance company to come back out to re-inspect the job. We never heard from Mr. xxxxx, so on 5/5/14, I called his insurance company to have them come out to re-inspect the install. Unfortunately, they will not come back out for re-inspection. They suggested that we contact the shingle manufacture to come out to give their assessment of the install. We are currently waiting for Mr. xxxxx to contact his insurance company to see if they will come back out with his request before contacting manufacture.
From the time of the install, on January 13, 2014, we have more vested in Mr. xxxxx home than what has been paid thus far to MAZ Roofing & Restoration. I still have all intentions on making Mr. xxxxx a satisfied customer of MAZ Roofing & Restoration services once we can get the roof re-inspected by a Third Party.
Mr. xxxxx still owes a sum of $3187.15 and we have not hounded him for payment because we are waiting for the temperatures to be consistently hot like it is now in May. Hopefully, we can come to a resolution that everyone is satisfied with.
(The consumer indicated he/she DID NOT accept the response from the business.)
First , let me start off by saying , my only concern is My Roof; not my neighbors. I was told the shingles that i chose was an upgrade from standard shingles so, therefore; i expected the job to look like an upgrade. It's been 4mths since shingles were installed and we've had consistent HOT DAYS. Shingles still not laying flat or mending together.
Second, YES, MAZ ROOFING and RESTORATION did touch up paint in the master bedroom over the bathroom door, at NO CHARGE. Also, installed a 40 foot gutter to the back of my house, at NO CHARGE. I'm grateful for the extended service.As for the siding, don't bother. However, that doesn't replace the fact that i'm not satisfied with the job done to my roof.
Third, I suggested o Mr xxxxx that i was going to call my insurance company to come back out to inspect the roof because i wasn't satisfied with the work done. The claims department said, they wasn't coming back out to inspect it was out of their hands, and not to pay until i was satisfied. When the roof is done to my satisfactory the balance of $3187.15 will be paid. You,ve stated "if shingles not laying flat by May or June yall would handle it
Final Business Response
set up appointment for manufacture rep to come view Mr.xxxxx home to see what's there professioal opinon. As what was advised by Mr. xxxxx insurance company. After the manufacture rep's visual of the roof, from the
ground, he felt that the customer should submit a claim to the manufacture for material distortion due to cold weather
storage of shingles. We have submitted the necessary information for the claim and we attempted to notifiy Mr. xxxxxx of what's taken place and what we need for him to do once he recieve the information from the manufacturer. He didn't answer, but we left all necessary information on his voice mail. I asked him to contact me once he recieves the package so we can submit everything needed for the claim submission. Im trying to assist Mr. xxxxx but I need his assistance and cooperation to do so.