Significant delay to complete the works.
We hired M& P Roofing Specialists, LLC to repair our roof and replace gutters and down spouts on 9/9/13. At the time of starting the roof repair, the owner (Mr. xxxxx) suggested to me and my wife that the wood around the roof and the windows should be repaired before putting the new gutters and down spouts. We then signed the second contract on 9/12/13 to let M&P Roofing Specialists, LLC repair several items around the home as the following: Pressure wash entire home, Remove and replace any damaged (rotted) trim boards, fascia, molding, and window frames, Prime and paint all above mentioned replaced wood, Prime and paint 4 columns at the front of home, Repair any ripped screens, Pump pool water out and install a new pool liner, repair pool plumbing, Paint and fix metal fence, Repair column at the pool area, Repair crack concrete at the pool area, Remove three trees and grinds 6 stumps.
These are the timelines: 1. Roof repair was started on 9/10/13 and they quickly finished the Shingles installation on 9/16/13. The gutters and down spouts parts were not done yet as the part of the first contract, but, the company wanted to collect all the money for the first contract. (they already took 60% of total amount for deposit) Initially, I did not want to do that but he promised that he would complete all the works listed as above within 2 weeks. Then I agreed to move the rest of the works on the first contract to the second contract and paid them. 2.They did pressure wash for our home on 9/18-9/19/13. (work from the second contract) 3. Mr.xxxxx told us that the pool company would come out to meet with us to discuss about pool works in three different appointments. No one showed up and we were not told about the cancellation of appointments. On 9/24/13, the pool person then finally came and gave us the catalogs to choose the pool liner. I sent the info about what we chose to Mr. xxxxx. on 9/25/13 and he said he would take care it right away. 4. I was told that the tree company would come out to do the works on 9/23/13 but it did not happen. The excuse was that they were too busy and would come out later that week. 5. On 9/27/13, I called Mr. xxxxx to get the updates and he told me that he would return my phone call that evening. NO RETURN CALL. 6. On 9/30/13, I called his partner and he told me that he would talk to Mr. xxxxx. and Mr.xxxxx would call me back the same day. NO RETURN CALL. 7. On 10/4/13, I called Mr. xxxxx. again and he told me that he would call me to give me updates about our project on 10/7/13. NO RETURN CALL. 8. I texted Mr. xxxxx on 10/7/13, he replied right away that no one would come due to the rain. (That was Monday). The rest of the week was no rain. The weather was warm and sunny but NO ONE CAME OUT. 9. On 10/9/13, I emailed the company and GOT THE ANSWER BACK ON 10/11/13. Part of email; "....they will come out on 10/17/13 and try to finish the works by the end of the month..." NO ONE CAME OUT ON 10/17/13 10.On 10/21/13, I called Mr. xxxxx again and he promised that they would start the work this week. He also mentioned that he would talk to the pool person and called me back. NO RETURN CALL. 11. On 10/22/13, I called Mr. xxxxx again and he told me that he would call me back when he heard from the pool person. NO RETURN CALL AND NO ONE CAME.
At this point, I have tried to contact and talk with Mr. xxxxx. and his company so many times and so far I got excuses, false promises, or no responses. No work has been done on my home since they left on 9/19/2013. Our family felt that we were taken advantages because they took the money from the second contract ($6,500 which is 60% of total) and basically they did almost nothing from the second contract. Only thing they did was pressure wash. We understand that the delay in construction can happen but it should be within the reasonable amount of times with honest and truthful reasons. We expect very much higher level of service from the company received Grade A from the Better Business Bureau (BBB).
They told us that the works can be completed in 2 weeks therefore we want the written dates and plans. We have waited for 6 weeks now and the works should not be delayed further. We want the works to be done as soon as possible. They have our deposited money for $6,500 (60% of total cost) for 6 weeks and only thing they did was pressure wash. This is very unfair to us. The contract should be revised with the penalty for the delay from the deadline.
Thank you so much for your kind consideration and help.
Admittedly we are behind due to the most rain that this county has seen in over 60 years. We have discussed our situation and explained our delay to Mr. xxxxx. We sincerely apologize and will continue to do our best to get everyone caught up in the most timely manner possible.
I noticed that it was mentioned that the only thing completed on the new contract was the pressure washing. Just thought we would mention that the pool has also been drained.
Also, the gutters can not be installed until the painting is complete.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like to update what happened with M&P Roofing Specialists, LLC. since we sent the last response back to BBB.
Nov 5. I got the call from Mr. xxxxx. and e-mail from his office that they would like to complete the job. I told them that if that was the case, he should write me addendum contract with the plan and deadline. We should review that and sign it.
Nov 6. I was supposed to meet in AM with Mr.xxxxx. but Mr.xxxxxx. called me around 7.30 AM that his baby was sick. Then I told him, we could meet tomorrow.
Nov 7. Mr.xxxxx. again called me around the same time that he could not make it because he was sick. I told him to e-mail me the draft of addendum contract.
Nov 8. His secretary sent me the e-mail of the draft, which still did not completely address the deadlines for all the works.
Nov 11. Mr. xxxxx. sent his carpenter to look at my home and his carpenter told me that he could not start the work until 2 weeks later and also he could not give me the time that he could finish the wood repair work. I called Mr. xxxxx. (around 9 AM) and I told him that it would not work. Mr. xxxxx. told me that he would contact different carpenter and call me right back in the afternoon. No returned call for the update.
Nov. 12. I called to let Mr. xxxxx and his secretary know that I wanted all the details of plan and deadlines in written document, and we both need to sign this addendum.
Nov 13. The tree crews came and finished the tree works. They did an excellent work.
Nov. 14. I e-mailed to the company to set up the meeting with Mr. xxxxx to go over the contract addendum but Mr.xxxxx was unable to make it. I still have not seen the contract addendum. No update about the rest of the works.
Below paragraph is the list of works (Only few have been done)
a. Pressure wash entire home (DONE)
b. Remove and replace any damaged (rotted) trim boards, fascia, molding, and window frames
c. Prime and paint all above mentioned replaced wood
d. Prime and paint 4 columns at the front of home
e. Repair any ripped screens
f. Pump pool water out (DONE) and install a new pool liner, repair pool plumbing
g. Paint and fix metal fence
h. Repair column at the pool area
i. Repair crack concrete at the pool area
j. Remove three trees and grinds 6 stumps (DONE)
k. Remove and replace gutters and down spouts
To summarize, since last time we sent the response back to BBB, only the tree work was done. I have not received or signed the written contract addendum for the complete plan and deadlines of all the works with the company. (I got only the draft in e-mail about the deadlines for part of the works; most of the deadlines were already passed.)
It is not acceptable that they do not have the carpenter to do the job. Especially, the initial contract was signed on Sep 12, 2013 and I was promised that all the works would complete within 2 weeks.
For the pool work, I have selected the pool liner since Sep 25 and I WERE TOLD THAT IT WAS ORDERED. The pool person has never come back to do the job. I just hoped that everything was truthful.
At this point, if the company honestly wants to complete the job, please finish it right away. We could not accept excuses anymore because this is the 10th week since we paid the deposit money.
Final Business Response
We have discussed this with the consumer and have given him a written plan. He indicated that he was satisfied with this plan.