Roofer left the tarp off of the house causing extensive damage inside the house. Contractor refuses to fix water damaged interior
Contract signed 7/31. Roofer started work on 9/17. It rained 9/19 and roofer did not tarp roof correctly causing extensive damage to interior. 9/21 Roofer illegally enters house through roof to try and clean up, setting off alarms. It is now 10/17 and water damaged repairs have not been completed.
House restored to condition before damage the following is what is left
Hardwood floors replaced, painting, duct cleaning, deep house cleaning, window cleaning, carpet cleaned, hotel bill reimbursement, damaged rug replacement, chandelier replacement
metal roof replaced
While we where replacing the customers roof a severe storm came through and water entered the home through the tarp. The customer was out of time during the project. There was damage to several ceilings from the water intrusion. Upon arrival of the homeowner I was able to access the damage and begin repairs. We replaced drywall in 5 rooms, painted a majority of the second floor ceilings, replaced the damaged insulation, replaced damaged carpet and padding in 2 rooms, replaced damaged molding and sub flooring. We have spent over $10,000.00 making repairs to the home. We have only been paid $5,000.00 as a deposit on a $17,000 completed roof. We asked mrs xxxxx to make an additional progress payment in order for us to make arrangements to complete the repairs. She was unwilling to pay any additional money for the completed work until all repairs to her home where completed. I have fears that the homeowner may not honor the balance of the project upon completion of the repairs. I suggest having the balance of the project being placed in escrow with a third party. And money released upon the completion of the agreed repairs...
(The consumer indicated he/she DID NOT accept the response from the business.)
Review of executed contract between xxxxx and JGP Restoration Inc.
Scope: My contract with JGP is/was for Roof Replacement, Metal Roof Replacement,Gutters and Shutters.
Payment terms: Per the terms of the contract I gave $5000.00 deposit. The contract states upon completion and no later than 30 days I am due to pay the remaining balance.
Workscope completed to date: JGP completed the roof in 5 days and has yet to install the Metal Roof, Gutters, or Shutters.
Damages: JGP left my roof uncovered in an exposed state during a rainstorm on 9/19/2014 and caused extensive water damage to multiple rooms and finishes. Upon discovery of the severe water damage they compounded the issue by unlawfully entering my home on 9/21/2014. We received notice from our security service in form of video showing JGP representative walking through our home. Only after conversation with the Sheriff, was it established it was the roofers, xxxxx was unaware of the problem or Illegal entry his staff had performed.
Current activities: It is our opinion that JGP is hiring subpar contractors to repair my home, due to the $20,000 + in extra damages they must now absorb. Some repairs completed by these new subcontractors have caused more damages. It has been over a month and we are no closer to completion than we were the first day the accident occurred. Corrective actions/repairs that JGP have performed are totally unacceptable.
Security concerns: After sending in the notice to the BBB, I received a threatening text message from the owner, xxxxx. I am not comfortable, nor do I feel safe with JGP or there sub-contractors in my house after the message and the actions that have taken place up to now.
Summary: The contract entered between JGP and xxxxx has not been completed. xxxxx owner of JGP has not properly supervised the work. There has been $20,000+ damage to my home, along with unlawful entry, and subpar untimely corrective action.
I will not be placing any monies with a third party for holding, per the contract that they have not followed I am not responsible to do so, and after causing such extensive damage to my home you would expect a greater sense of responsibility not the opposite as we have experienced. It has been over a month, I have incurred temporary housing expenditures, days off from work, cancellation of events scheduled at my house, health conditions and my house is no closer to being completed that's the day I arrived back home.
I am currently having multiple respected contractors review the conditions to give me a price to complete the original scope along with repairing the extensive damages caused by JGPs lack of project oversight.
Final Business Response
This customer is completely out of touch with reality. My contractors always have the best interest of the homeowner in mind. Her house has been completely repaired except for some wood floors that need addressing. My thoughts of her not willing to make good on the balance of the job have come to frouishion. That is why we asked for a partial payment on work completed. I am fine walking away from the $10,000.00 she owes JGP. It will cost $5,200.00 to repair the flooring and final cleaning of her home. Sad to see such a display of character assassination on display. Karma, karma, karma...