BBB Business Review

BBB Accredited Business since 09/19/2013

Custom Designs Construction, LLC

Phone: (704) 313-6736Fax: (704) 932-0545View Additional Phone Numbers6212 N Gemini Springs Dr, KannapolisNC 28081-6471

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BBB Accreditation

A BBB Accredited Business since 09/19/2013

BBB has determined that Custom Designs Construction, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Custom Designs Construction, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Custom Designs Construction, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/18/2015Problems with Product / Service | Read Complaint Details
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Complaint
roof repair is unfinished and won't come and verify
roof was started the day after Christmas and was short some funds. got the funds and my roof is still unfinish, contact the roofer and sent pictures and never came to see or complete the work. its been 7 months to get a roof done and can't get it done.

Desired Settlement
just wanna get it done asap without me having to pay someone else for work ive already paid for.

Business Response
The roof has been completed there is no for the work to be done the capping has been completed as well it's just a different color. You can also send someone out to verify that the work has been completed

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Why would the capping be a different when I paid for that particular color also I have pictures of the roof before it was finished . It has the shingle on it then n now

Final Business Response
From: ******************************
Sent: Wednesday, August 19, XXXX X:XX PM
To: ******************************@charlotte.bbb.org>
Subject: RE: FW: RE: Case # ******* ****** ****....PLEASE SEE CONSUMER REBUTTAL AND ADVISE

Custom Designs Construction LLC has completed all work necessary to ***************************



Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
i do not accept cause I paid for a certain color n it should be just that. not what color they wanna put on my roof. when it wasn't enough shingle to finish my roof they didn't finish my roof until they got the money. so they got the money it should of been done in the right color not what they wanna put on my roof.

Industry Comparison| Chart

Roofing Contractors, Home Repair & Maintenance, Property Maintenance, Remodeling Services, Home Improvements, Contractor - Remodel & Repair

Additional Information

top
BBB file opened: 09/04/2013Business started: 07/01/2012
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Marvin Jackson (Owner / President)
Number of Employees

1

Business Category

Roofing Contractors, Home Repair & Maintenance, Property Maintenance, Remodeling Services, Home Improvements, Contractor - Remodel & Repair

Industry Tips
ROOFING CONTRACTORS

Map & Directions

Map & Directions

Address for Custom Designs Construction, LLC

6212 N Gemini Springs Dr

Kannapolis, NC 28081-6471

To | From

LocationsX

1 Locations

  • 6212 N Gemini Springs Dr 

    Kannapolis, NC 28081-6471(704) 313-6736
    (855) 943-8232
    Fax: (704) 932-0545

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Custom Designs Construction, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (855) 943-8232
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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Industry Tips for Roofing Contractors

ROOFING CONTRACTORS
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.