Brown's Roofing Company promised to repair/correct sub-standard work that was performed by them several months ago on the roof at my residence.
I engaged Brown's Roofing Company to submit a proposal for replacing the aged asphalt shingle roof on my house with a premium grade standing seam metal roof. On November 13, 2012, their sales representative submitted a proposal for the amount of $6,825.00. I accepted their proposal and was asked to choose what color roofing panels I preferred.
Soon afterward, the owner and sales representative arrived at my house to take exact measurements of the dimensions on my roof. I was told that the measurements had to be exact, as the actual cutting of the roof panels would be done by the supplier. It was further explained that each roofing panel would be marked so that it could be placed in the correct position onsite.
The sales representative called on December 27, 2012 to advise me that they had completed the job. He offered to stop by my house to accept payment. Once he arrived, I told him that there were some problems with my roof. I also told him that I would feel better if I could pay a portion of the cost then, and pay the rest once the problems had been resolved. I was asked to pay the full amount, and that they would come out and repair the areas just as soon as they possibly could.
I should say that there was never a disagreement regarding the sections of my roof that were deemed sub-standard. The sales representative kept apologizing and said that they would take care of the problems right away.
During this time, the weather had been cold, wet, and windy so I was patient when they did not come out right away. But after some time passed (and the weather improved) I did call the sales representative and asked him to meet with me so that I could point out to him each and every section of the roof that I expected to be repaired. Once again, he was in total agreement, said my concerns were justified and that he was very sorry that the repairs had not yet been performed. At that point, he said he was busy that week but promised to return the following week with new material and personally make all of the repairs himself.
Once again, the weather turned bad so I waited until a few weeks ago before calling the sales representative again. This time, he said that he was in a meeting and would return my call later. He did not do so. I attempted to reach him several more times, but there was no answer. I left voice messages and never received a reply.
I have come to believe that Brown's Roofing Company has no intentions of repairing the sub-standard work that was performed on my house. Turning to the BBB seemed like the next logical step, before retaining an attorney to help me with this issue.
Once again, there has never been an argument or disagreement as to what Brown's Roofing Company needs to repair/replace at my home. The only problem is that they have not, or will not come out and do the work.
I have no problem if Brown's Roofing Company wants to finally make good on their promises. As an alternative, I would not mind if Brown's Roofing Company prefers to engage some other roofing company to do the work for them, as long as the company they choose is reputable. Otherwise, I would ask that Brown's Roofing Company offer a refund for the cost of repairs so that I can engage a reputable company to make the necessary repairs.
Business' Initial Response
we would like to make this clear,i do beleave that what ****** ******* is talking about is the looks of the pannel ?i dont think there is a problem with the roof leaking ? so its all looks i do beleve,we told ****** that we can change the looks of that,he said when ever that it was cold and bad weather forcast for a while . we will try to contact ****** on trying to make this look better for him ,i would like to add that the roof is leak free and put on correct by spect .customer wants it to look good and we will make it look good.