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Consumer Complaints

BBB Accredited Business since 08/23/2012

New South Remodelers

Phone: (704) 532-2621

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
03/18/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
**** took $1,000 deposit for 3 months and then backed out of the job. Little to no communication. Said he would refund deposit but did not.
Replace all window's in home for $17,000. After framer looked at project he freaked out on the scope of the project and a month later after no communication **** sends an email canceling the project.

Desired Settlement
With interest.

Business Response
We have reached out to customer and let him know we will try to get issue resolved

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate the communication from the salesman, it's a step toward resolution. However the issue is not resolved until the deposit is returned.

Final Business Response
We are working with customer to resolve

01/07/2015Problems with Product / Service | Read Complaint Details
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Complaint
Sold me a product that did not exist. Was told I would be refunded. I have not recieved refund and no one will return my calls.
I was approached by a sales representative selling the product in our neighborhood. After several meetings we decided to purchase a new half round window with grids. It took months to arrange someone to even come measure the window. After the measurements were finally taken, I was informed that the grid pattern that I picked could not be done and was told I would be refunded. For over 3 weeks I have been calling and left several messages about when this refund was expected and no one has called me back to address my concerns.

Desired Settlement
Full amount of my deposit which was $800+ dollars.

Business Response
I apologize for the delay. We are short staffed in late November through December for our seasonal shut down. This should have been done but it was not. We will look to continue to improve our processes in all areas. The refund check was issued when I received the latest voice mail.

11/07/2014Problems with Product / Service | Read Complaint Details
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Complaint
SIDING WORK REQUESTED SINCE JULY AND. WORK NOT DONE YET AND NO ONE WILL RETURN CALLS
CONTRACT FOR SIDING SIGNED 07/11/14 FOR $3500.00. PUT DOWN $1750.00. SALES MAN xxxxx AND CREW LEADER xxxxx NOTIFIED. xxxxx SAID THEY LOST ONE CREW AND WERE SHORT OF WORKERS BUT HE WOULD GET BACK TO ME. THIS WAS ABOUT A MONTH AGO.AND ALTHOUGH I WAS IN NO HURRY TO GET THE WORK DONE, 4 MONTHS IS EXCESSIVE AND IT CONCERNS ME THAT NO ONE WILL RETURN MY LAST 2 CALLS.I HAD THEM PUT IN A PICTURE WINDOW AND THEY DID A BEAUTIFUL JOB BUT NOW THEIR LACK OF FOLLOWUP TO MY CALLS IS MAKING ME NERVOUS.

Desired Settlement
IF THEY STILL DO NOT HAVE ENOUGH WORKERS TO DO THIS JOB I WOULD LIKE MY MONEY REFUNDED WITHIN THE NEXT 2 WEEKS.

Business Response
Hello,

I spoke with xxxxx yesterday, November 4, 2014, and let her know that we have not forgotten about her and will try and get it installed by Thanksgiving. She said if we couldn't then we would have to do it in December. She said everything was OK and I apologized for the communication issue. She has my name and number and I will be in charge of her project.

Thanks
xxxxx

Industry Comparison| Chart

Remodeling Services, Baths, Windows, Doors, Sunroom & Solarium Design & Construction, Bathroom Remodeling, Siding Contractors, Sunrooms & Solariums, Insulation Contractors, Contractors-Remodeling

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.