This Business is not BBB Accredited
Alpha Contracting Group, Inc.
Phone: (704) 719-9811Fax: (704) 719-9813
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by ResolutionAbout Complaint Details
|11/07/2012||Problems with Product / Service | Read Complaint Details|
Complaint: I signed a contract with Mr. ****** ****** on 6/28/12. He collected a check from me and he stated that materials will be delivered on that Tuesday which would have been 07/03/12, but no roofing materials was delivered so I said maybe it was because of the holiday so I waited until the 4th of July was over and still no roofing materials so then I started calling the number to ****** ****** that the co-owner gave me but the number was changed. I called the office but they immediately transferred me to the voicemail. I left several voice messages but he wouldn't return my call then I called the office and asked how can I get the number to BBB and all of a sudden ****** ****** call me. It has been about 5 to 6 weeks after he received my check to do the work then Mr. ****** ****** states that he has up to 6 MONTHS to do my Roof. I feel like he shouldn't have collected my money if he wasn't ready to do my roof on 8/8/12, the roof is now finished but work still needs to be done in the attic a fan needs to be connected to a power source the scraping also painting is not done in the dining room. He is THREATENING to put a LIEN on my house but his company is not doing all the work they were contracted to do. I WILL NOT PAY UNTIL MY WORK IS COMPLETED.
Business' Initial Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
|12/03/2012||Problems with Product / Service|
Remodeling Services, Construction & Remodeling Services, Siding Contractors, Roofing Contractors, Contractors - Gutters