Rental home was advertised as " All utilities and trash". After deposit was made, this was said to be a mistake on the advertisement.
Rental property was advertised as rent including all utilities and trash, and having laundry in unit. After we submitted a security deposit, we were informed that the cost of utilities or trash were NOT included in the rental price, and the person who wrote the advertisement "made a mistake". Our request for a reduction in rent due to the increased cost because of the utilities was denied. We also requested the utilities be included in the price as it was advertised and this was denied as well. Since we were moving across the country (had been driving for four days) and this happened on our move in date, we arrived to a dirty house that had no electricity, water, or gas. This caused us to not be able to move into the rental home for 2 more days, costing us additional money for hotel costs. The agency expressed no care for our extreme dissatisfaction of the falsely advertised home.Upon moving in, we also discovered numerous problems with the rental home. These included: non-functioning refrigerator, non-functioning garage door, non-functioning kitchen sink and garbage disposal. There was also no washer or dryer and we were told that the advertised "laundry in unit" simply meant a laundry hook up.In addition, the home was dirty and the lawn had not been maintained to neighborhood requirements so we had to take care of that as well. We also were told we would be given a garage door opener, and neighborhood pool access key, and 32 days after move in, we still do not have these items despite numerous requests for them. Mostly all questions regarding the property that we have asked our rental agent are ignored. The additional cost of utilities and trash service is expected to cost us an additional $300.00-$500.00 per month.
I would like either all utilities and trash service to be covered as the property was advertised or I would like the equivalent reduction in monthly rent.
Ms. *******, accepted the house and sign the contract with no utilities included, she is saying that we did false advertising but I have also attached proof of the listing on the MLS, she is further saying that Zillow says Laundry in unit, but this just means that a laundry room is available, on the appliances it does not say nothing about washer and dryer, but we when ahead and purchase a washer and dryer for Ms. *******, we also fixed all problems and replace a refrigerator, provided a pool pass and garage opener, ever since Ms. ******* move in she has been complaining about the property, what she lack to tell you is that she apply for the property being in another state and once she view the house in person she did not have to get it, after Ms. ******* was already here she felt that she had no other choice but than to take the property. We did not obligate Ms. ******* in any way to sign a contract in fact we been repairing everything that she has ask for, and all the invoices shows proof of this. We hope that we could solved this matter in a friendly way, and we understand her frustration from moving so far, but we are trying to make things better for her and her family. Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. ********* has referred to an MLS listing. Unfortunately, I did not respond to the MLS listing because I never saw the MLS listing. I responded to the listing on Zillow, which is the listing that I will continue to reference.
I do not believe this was an advertising mistake, I believe this was a "bait and switch". Mr. ********* has acknowledged from the very beginning that the original Zillow listing (which listed " ALL Utilities and Trash" was inaccurate. If Mr. ********* does not know how to advertise properly on Zillow, then the home should never have been advertised on there. Furthermore, when we expressed interest in the property, no reference to an MLS listing was ever made.
Mr. ********* also disputes the washer and dryer. I am attaching a copy of the Zillow listing which has "washer" listed as an appliance. It also has dishwasher, so I do not know what other type of "washer" this could be besides a clothes washer. The rental agent, **** *******, acknowledged that the washer was listed as an appliance when we arrived at the property, which is why one was put in the house. (and a dryer as a "favor").
The receipt and work orders that are all dated past June 1st, when the lease went active only prove that the home was not in move in condition. The home was advertised was a refrigerator, not a broken refrigerator. I can repeat the same for the kitchen sink, garbage disposal, garage door, etc. If Mr. ********* is indeed the property manager then it is his responsibility to ensure that the house is in in working condition prior to moving tenants in. He failed to do this. It is not my job as a tenant to move into the home and discover the various broken and faulty features for him.
Lastly, Mr. ********* is correct in saying that my husband and I moved to the home after a 4 day drive from ****************. This is not something I am trying to hide. My husband and I went to sign the lease electronically on *** 30. We saw it did not include utilities or trash services on it and immediately (and repeatedly) called and emailed the agent **** *******. We had no response until we were less than two hours from the home on *** 31st, when we were planning on moving in. At this point, we had been travelling for days, my husband was due to start work within 48 hours, we had a U Haul with all our belongings, and we had no where to live had we chosen not to live in the home. We had put our trust in the agents of Paradise Realty in dealing with them long distance, assuming that they were following the higher code of ethics that all licensed agents are held to. We believed wrong.