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Find a Location

William Douglas Management Company has 1 locations, listed below.

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    Business ProfileforWilliam Douglas Management Company

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/3/2006

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4523 Park Rd STE 201A, Charlotte, NC 28209-3700
    BBB File Opened:
    4/12/1994
    Years in Business:
    44
    Business Started:
    5/1/1980
    Business Started Locally:
    5/1/1980
    Business Incorporated:
    4/22/2003
    Accredited Since:
    5/3/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    112
    Alternate Business Name
    • William Douglas Management, LLC
    • William Douglas Property Management
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Chris D. Gilleland, President
    • Mr. Jon Outlaw, COO
    Contact Information

    Principal

    • Mr. Chris D. Gilleland, President
    • Mr. Jon Outlaw, COO

    Customer Contact

    • Mr. Chris D. Gilleland, President
    Additional Contact Information

    Fax Numbers

    • (704) 377-3408
      Primary Fax

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I need help. I received an approved ARC form to extend my driveway but was told the day the men were working in my yard to stop because they approved the wrong ****** put in my ARC on March 2 and it was approved March 28. On May ************************************************ to stop. They had from march 28 to May 9 to say it was an error but they waited until I paid and the men were already working. The community manager from William Douglas and the Gibbon Crossing HOA directors both stated they would not pay to have it removed. I need help please. I had it removed because they were charging me $100 fine and $25 a day until it removed. This is the first email notification from the community manager: Hi *******,I want to reach out and apologize for the misunderstanding, I approved your ARC by accident, thinking it was someone elses ARC.Would you please cease any work until ******* return on Monday so the Board can review? I will make sure your ARC is reviewed first thing to expedite this. Again, I apologize profusely for this and I will help fix in any way that I can. *****************************. They changed the community manager right after this happened to *****************************: May 10 is when the men started working and this was her response-Good morning,I have a meeting this morning and unsure of how long it will last. I understand that you have an approval letter, and while it is unfortunate that the accidental approval was not caught until the day before the concrete was poured, there still was a choice on your behalf to choose to proceed with the pouring of the concrete the day after you were informed that the ARC was not approved, instead of ensuring that the work stopped.The next step would be to cure the violation, if the violation is uncured the fines will continue to accrue. I unfortunately cannot provide any other options or suggestions on how you can proceed. Respectfully,**************. Note: I would not have extended my driveway if I had known it wasnt approved.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Basheer B

    1 star

    08/26/2023

    Very poor service they take our money and doesn't provide a proper landscape service , there's more weed then grass and not running the irrigation system.

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