Failed to comply with agreement which resulted in fraud, property property damages, stolen appliances, loss of income, & irresponsible tenants.
On October 1, 2013, I received notice from Wilkinson informing me that the current property manager has resigned and will no longer manage my property. During this transition, Wilkinson
failed to contact me in regards to a new Property Manager who would now take the responsibility of my property. After many attempts to understand the status of my property along with the new management, I sent an email on Nov 6th to xxxxx to determine if he was a new property manager. xxxxx indicated that he would have responsibility to manage moving forward. I also requested an updated lease agreement for the tenant whose agreement ended on 9/30/2013. At this point, Wilkinson failed to inform me on the tenant status on whether they would resign their agreement for another 12 months. On Nov 11th, I finally received a "Lease Renewal Option for Owner" from Wilkinson and gave my permission to renew the lease agreement with the current tenant at the Current Rental Amount for 12 Months. After signing, I became aware that the tenant had moved out of the unit with zero notice from Wilkinson to begin the process to find new tenants. According to the "Working With Real Estate Agents Lease Transactions" section "Duties to Landlord" under the "Landlord's Agent" responsibilities, there were many violations broken which included agent loyalty, due diligence, final inspection notice to transition new tenants, etc... My property was vacant for the months of Oct, Nov, Dec, & Jan with no communication about screening and finding new tenants. This resulted in a $4,700 loss of income due to zero rental income based on Wilkinson's neglect to effectively manage the property. After many phone call attempts to understand the status of my property, xxxxx with Wilkinson finally contacted me via email and phone to apologize and assist with getting a new tenant in the unit. On Jan 8th, I communicated with xxxxx that I turned on utilities with xxxxx to allow property viewing/showing. Shortly after, xxxxx contacted me to inform me that he has found a new tenant that can move into the property in the near future; however, the tenant works for Wilkinson. He further explained that the prospect tenant was a great employee with Wilkinson and highly recommended. After agreeing to xxxxx offer, he noted that there will be a conflict of interest and since the prospect tenant is working for Wilkinson(xxxxx), we will need to do an individual lease agreement separate from Wilkinson. I was under the impression that xxxxx was still an employee of Wilkinson and therefore, entrusted this company and new property manager to assist me in this process. xxxxx proceeded to facilitate the process by providing me with a fraudulent background check on the current prospect xxxxx and employee with Wilkinson along with a landlord and tenant lease agreement with unfair terms. The lease agreement was signed between xxxxx and myself to begin on 2/01/2014 for 12 months. Shortly after xxxxx moved into the unit, it became apparent that the tenant could not handle responsibility to pay rent. He continued to pay rent late and neglected to pay rent for the months of May, June, & July.I contacted xxxxx to understand why he recommended a delinquent tenant who worked for Wilkinson and xxxxx proceeded to explain that he no longer works for Wilkinson and neither does xxxxx. I immediately contacted Wilkinson directly and spoke to a new contact who confirmed that xxxxx and xxxxx no longer works for the company and also has an extensive criminal background which resulted in termination. Wilkinson failed to assist me in the process to get answers & further explanation on the issues I experienced for the past 10 months. Wilkinson was not only responsible to help maintain my investment, but responsible to assist during their management transition and failed to follow through with due diligence.
Wilkinson Property Management neglected my property and more importantly employed individuals with an extensive criminal background to manage my property. I am seeking a total of $10,000 in recovery from Wilkinson Property Management for agent neglect and creating ostensible relationships which resulted in rental income loss, property damages, court fees for eviction, loss wages, & stolen property.
Fortunately when all of this occurred I was not involved with the company. xxxxx was in charge of WPM. I was not involved in the original lease. Their failure to comply and respond to the tenants totally weighs on their shoulder. My signature is nowhere to be found on any document. As far as xxxxx telling them that they needed a new contract it was certainly out of our purview as WPM never signed any agreement as she was told this would be a conflict of interest. In essence they signed a contract between xxxxx and the owners of the property. Albeit by false information provided to the owners by xxxxx, WPM was no longer involved in the lease transaction between xxxxx and xxxxx. xxxxx had no right to convey to the owner whether xxxxx was a good tenant or not since he never ran a credit/background check. xxxxx was notified of his termination from WPM on December 31, 2013 and his last day of service would be Jan. 31, 2014. Furthermore xxxxx was terminated from WPM after a back ground check after the merger and I became acting President of WPM due to a possible felony. Had the owner spoken to our office prior to signing the lease we would have completed the credit/background check on their behalf. As you can tell by this letter I have never been mentioned and WPM never signed a contract with xxxxx. There for xxxxx are the people who should be reported. Furthermore when they came to our office and let us know what was going on after viewing the home, even though we were not their representatives we talked them thru the steps of evicting a tenant and what they needed to do giving very detailed accounts of the steps needed in order to proceed with eviction. We also assisted in writing the letter to begin the eviction process. We also offered to help in any way now and in the future.
Wilkinson Property Management
(The consumer indicated he/she DID NOT accept the response from the business.)
Wilkinson Property Management was still left responsible to manage my property in 2013. Although there have been changes in management and organizational restructuring, it still does not negate the fact that my property was neglected in the midst of it all. As mentioned in the original communication, the tenant who had a lease agreement signed with Wilkinson vacated the property at the end of September 2013. I did not receive any notification about the tenant who vacated my property until months later after attempted calls and emails to understand what was going on. Furthermore, WPM neglected to complete a final inspection with the tenant who vacated the property along with following the proper procedures according to the lease agreement to transition a tenant out of my property in order to get a new tenant. I am aware of the management changes with WPM; however it does not excuse the fact that no one reached to me to inform me of the changes and ensure that my property was properly being managed in the meantime. As you can tell, I was taken advantage of by employees who worked for Wilkinson Property Management who decided to create ostensible relationships based on their access to information from Wilkinson Property Management and their company email. The individuals working for Wilkinson Property Management were criminals managing investment properties of the public and responding to landlords under contract with WPM through the company emails as though they were still employed. They further seeked to take advantage of their access by taking advantage of a homeowner who entrusted Wilkinson Property Management. WPM should have done their due diligence by ensuring they were hiring individuals who were honest, loyal, and more importantly would protect their clients' investment properties. The public should be aware that properties managed by WPM during the 2013 timeframe during their reorganizational changes, might be at jeopardy of fraud, property damages, clients information at risk, & loss of income. I am still requesting compensation for the damages done through the ostensible relationships created by their negligence.
Final Business Response
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
WPM failed and defrauded me by hiring not one but TWO criminals & felons who had access to my property for a total of 10 months. Both gentlemen by the names of xxxxx and xxxxx had an extensive criminal background prior to working with WPM and apparently did not have background checks until months after working for the company and already having access to my personal property which was entrusted to WPM.
I would like to make it clear that I did in fact make several phone call and email attempts to get a full understanding of what was going with my property and as you can tell, one of the criminals (Mr.xxxxx) took it upon himself to act on behalf of the company and defraud me. Upon xxxxx departure, WPM should have done due diligence and contact me directly to reiterate that my property was still in good hands during this transition. I made several phone call attempts and even called in January and February 2014 to explain the situation at which point, no one wanted to speak with me or assist me to find a resolution since I was told that the criminals were no longer working with the company. Once I became aware that WPM no longer wanted to be held accountable, I had to take matters into my own hands by taking a trip to xxxxx from Florida to meet with someone from WPM.
I did have the opportunity to meet with Mr. xxxxx in June and explained the situation from day one. Mr. xxxxx did offer assistance by mentioning that they would like to take control and manage the property once the criminals who were once their employees were finally evicted. At this point, I declined the offer because I no longer trusted this company and wanted someone to be aware of the damages done since my calls in January and February weren't taken seriously.
If WPM is offering remuneration for rental income losses during the months of October - January for a total of $4,700 ($1,175 X 4 months), I am willing to accept the compensation as this will cover 50% of the total damages resulting from their negligence. Please note that this was never an option before the complaint was filed.