BBB Business Review
BBB Accredited Business since 01/23/2008
Southwood Realty Company
Find a LocationPhone: (704) 869-6024Fax: (704) 853-3120165 S York St, Gastonia, NC 28052-4120gene.ratchford@southwoodrealty.comView Additional Email Addresseswww.southwoodrealty.com
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BBB Accreditation
A BBB Accredited Business since 01/23/2008
BBB has determined that Southwood Realty Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Southwood Realty Company's rating include:
- 23 complaints filed against business
Factors that raised Southwood Realty Company's rating include:
- Length of time business has been operating.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 7 |
| Problems with Product / Service | 16 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 23 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: January 1977, NC
Contact Information
Primary Contact: Mr. James Ratchford (President)Complaint Contact: Ms. Kelly Haas (Accts. Spec.)Mr. Gene Ratchford Jr. (VP)Number of Employees
9
Business Category
Property Management
Industry Tips
Home Fire ProtectionLawn Care and Lawn Care Services
Preparing to Sell Your Home
Storm Clean-up Schemes Cause Additional Heartache
You Need to Hold an Estate Sale... Where to Begin?
LocationsX
2 Locations
-
165 S York St
Gastonia, NC 28052-4120(704) 869-6024Directions
-
PO Box 280
Gastonia, NC 28053-0280Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Southwood Realty Company is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Property Management
Home Fire ProtectionLawn Care and Lawn Care Services
Preparing to Sell Your Home
Storm Clean-up Schemes Cause Additional Heartache
You Need to Hold an Estate Sale... Where to Begin?
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.