Charlotte Homes And Rentals, Left My family and I in poor Conditions, Black Mold, Leaking Ceiling, Water Damage inside the home.
My Husband and I notice dark spots on the ceiling in the bathoom, after doing research is was black mold. The property manager ********** Stated to My husband and I someone was to come inspect our home on friday 9/5/14 No one ever called or showed up. One evening when it was raining outside, there was water coming through our livingroom and kitchen, we again called *** the property manager to let her know. *** stated someone would be out next day and never showed up. Meanwhile I did state to *** that I have a small 1 year old child that had respitory issues and we shouldn't have to endure these conditions. The company never offered for my family and I to stay in a hotel until they were able to fix the roof, the mold, and they have to cut down a tree. The communication between this company and their tenants is absolutely horrible, The property Manager insisted that Living with a leaking roof and black mold is a livable condition. They still have yet to fix the home, they knew the structure of this home was severly damaged they just covered up the damages with paint. No one should have to live in the conditions that ive endured over the past two weeks. This is a horrible company to rent from. The property manager stated they will have to consult with their boss since the roof is such a "big ticket item" well we shouldnt have to be living in this house while they are consulting with the boss and the repairman to fix it.
I would ultimately like to get out of this lease because of the horrible conditions my family has endured. We know that the whole roof needs to be replaced as well as where there is black mold. They Could've offered to place us in a hotel. Not to mention we've had a leaking refridgerator since we've moved in last march. I hate the place im renting and I hate the company even more for being insensitive and not having a sense of urgency for the tenants, they only have a sense of urgency for there rent money.
11 September 2014
In response to Miss ******* *****'s complaint, I would like to bring actual facts to light.
First, Miss ***** called in the work order regarding the ceiling leak at 5:00 pm on Friday, September 5th. Contractors were at the property assessing the roof on Monday, September 8th. A new roof and ceiling repair began Thursday, September 11th. Six dry days passed **** her first call to the new roof install and ceiling repair, NOT two weeks as Miss ***** claims. Also, both Miss ***** and Mr. ******* were notified via email (Tuesday, September 9th) of when these repairs would take place.
Secondly, Miss ***** and Mr. ******* have called two times about the refrigerator leaking, March 24th 2014 and July 30th 2014. Both times someone was sent out immediately to assess and repair. If the leak continued, it was their responsibility to call a work order in. I had no knowledge of the problem until Miss ******* ***** and I spoke Tuesday, September 9th. There is currently an open work order and the tenants have scheduled with the appliance repair technician.
Lastly, there was a bi-annual inspection scheduled Friday, September 5th, however, the employee conducting the inspection called out and the entire day was rescheduled. A message was left on Mr. *******'s voicemail.
In conclusion, I am confident that all work orders submitted to Charlotte Homes and Rentals from Miss ******* ***** and Mr. Montrayl ******* have been repaired in a timely manner. Their lease began February 27th 2014 and they have a $408.04 balance. I speculate that may be the reason for these bogus accusations.
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