BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Carolina Affordable Plumbing, Inc.

Phone: (704) 340-2606Fax: (980) 219-8325

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/24/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Water leak from installation of wax ring of toilet not sealing properly and allowed water to come between flange and toilet base.
This caused damage to wood flooring. Wax ring was not faulty. I sent two messages via their website about this with no response. I then sent 2 more e-mails without a response. Problem was explained and requested a response all 4 times. Even requested he contact me or come to the house before the repair company came. Complaint is: (1)Insurance co. and myself should not have to pay for repairs & co-pay that was caused by his installation.(2)His website states:"our commitment is to providing honest,professional and affordable service on every job" "satisfaction guaranteed" (3)By not responding it presents a PRESUMPTION of lack of integrety, responsibility, accountability
as well as not caring for clients or the quality of work provided.

Desired Settlement
(1) Total refund to insurance company and myself including my co-pay. (Total: $1710) (2)Don't post "satisfaction guaranteed" if this is not true. (3)To please have the professionalism and curteousy to respond to customers even if there is nothing you can or will do to remedy the issue/problem.

Business Response
Mrs ********

This is the first time I have been made aware there was a problem.
I have checked our e-mail from our website to myself and have not seen any message.
I am looking into seeing if there is a problem with the site.

Besides that I have not received a single phone call from you. We were not spoken to about this issue or even told there was a problem for us to come out and repair. The cost if the repair sounds quite extensive. When was the work done? If there was so much damage caused why were we not contacted earlier to prevent this?

Please call me at your convenience.

Thank you
***** ****
CEO
XXX-XXX-XXXX

Consumer Response
see attached
refund of difference consumer is requesting 381.45

Industry Comparison| Chart

Plumbers, Plumbing Drains & Sewer Cleaning

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.