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Consumer Complaints

BBB Accredited Business since 09/03/2008

3rd Rock Plumbing, LLC

Phone: (828) 324-0500Fax: (828) 333-4818

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/25/2016Problems with Product / Service | Read Complaint Details
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Complaint
they over charged us by $400.00 based on other plumbers info also they ran a gas line thur and entry door that goes thru the crawl space could break
if we had not noticed where they put the line we or another person working in the area could have caused a gas leak or explosion....................plus the fact the over charged us and they were going to over charge us again to put the sink faucet in and hook up the dishwasher for $650.00.........should only be about 150.00 at most....................................

Desired Settlement
the 400.00 they over charged plus the cost to rerun the gas line correctly...........................................I am so angry that they are doing this and especially to older people that don't know to question the charge and check their work.............................we could have blown up in our house

Business Response
Thanks ***** for the feedback. Everyone is entitled to there opinion, I'm sorry it had to become public, and that you weren't happy with the positives, showed up on time and when scheduled, did our work promptly (too much so) We got the *********s to approve the charges before we started, i'm sorry afterwards you realized you could have had someone do it cheaper. As good will we refunded $200. Her calculations for "what it should cost" are her guesstimates, I discussed with her husband the hours and material etc. and they are not completely factual. The two of us that were there have 30 years combined experience, so it did not take us as long as we thought which is why i went ahead and refunded some of the money. Believe me we are not the cheapest, but you could have paid more as well.

Regarding the gas line, it was completely safe. We would not jeopardize anyones safety. The doorway in the crawlspace, 1 of 2 doors, was notched for other lines electrical and cable. Our gas line was 1/2" outside diameter and it was well secured, so there was no chance of it becoming explosive. I had another one of my men go by and check it out, as well as help get the gas stove we hooked up pushed further back.

We are not in the business of ripping anyone off, we have many many customers that use on a regular basis. I would not jeopardize our reputation for a few hundred dollars. Best of luck to you in the future.

Industry Comparison| Chart

Plumbers, Bathtubs & Sinks - Repair & Refinish, Plumbing - Contractor, Plumbing Drains & Sewer Cleaning, Water Heaters - Repairing

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.