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Consumer Complaints

BBB Accredited Business since 08/14/2012

Evict-A-Pest Exterminating & Home Services

Phone: (828) 578-9297

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
06/08/2015Problems with Product / Service | Read Complaint Details
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Complaint
The repair work is incomplete.
On May 19, 2014 Evict-A-Pest exterminating and ****** ** *** began a project for my wife and I. We had a crumbling foundation on our house in ********** ** with numerous drainage issues. The original time estimate to do the repair was 20 working days. There were some surprises to all of us about the house construction which prompted review and adjustments to the repair methods. Then the project seemed to take a back seat to all of his numerous other ongoing projects. His work crews dwindled to two men at a time only working 10 to 15 hours weekly and a lot of weeks none at all. After several months the foundation repair was complete, but not the drainage issues. These drainage issues have been ongoing ever since. *** received payment in full after his first, so called, completion of the project. Our project is now considered warranty work and obviously doesn't get the same priority as his newly acquired jobs, for which he hasn't been paid.
This week marks ONE YEAR since this nightmare began and my wife and I are totally frustrated. We have hesitated until now to file this complaint because we don't want to hurt anyone's livelihood, but the neglect we've received from Evict-A-Pest Exterminating & Home Services far exceeds our justification to make this complaint.

Desired Settlement
In order to alleviate this complaint Evict-A-Pest Exterminating & Home Services must fix all items on the list provided to them by my wife and I. Other items include total clean-up of any debris left behind, cleaning brickwork and siding of any splatter marks from cement or tar, and total fill-in of sunken landscape and re-seed properly as needed.

Business Response
Mr.****** and I agreed to hold off on the remainder of the work that was to be finished until warmer weather and as agreed we are working on finishing it now. We had a meeting with **** on 5/26/15 at which time we agreed to perform the final work the week of June 1-5 2015. we do apologize for any inconvenience this delay may caused.

12/28/2015Advertising / Sales Issues

Industry Comparison| Chart

Pest Control Services, Mold & Mildew-Inspection & Removal

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.