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Consumer Complaints

BBB Accredited Business since 04/26/1995

Acme Pest Control Company, Inc.

Phone: (704) 786-4166Fax: (704) 788-9207

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/10/2015Problems with Product / Service | Read Complaint Details
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Complaint
Acme customer service never cancelled our service even after we requested it several times.
We continually called Acme to cancel our service. They would call and leave a message that a technician was coming out to service our residence and we did not approve. They then would bill us for the service and we would call them back to say we didn't not want the service and to cancel. every time we called a person would say to us that they would cancel the service and then 3 months later we would go through it again. We also left several voice mail messages asking them to not send us a bill and to cancel this because we did not want it anymore. This has happened for over a year now. A few days ago we received yet another bill only this time when we called the representative for Acme stated that the bill was in collections. This could affect our credit and it should not have gone this far. They have a poor communication problem within the company if nobody knows that we have been continually stating we do not want the service and they continually send a technician out even when we are not home. Then they bill us.

Desired Settlement
I want this removed from collections.

Business Response
Mrs. xxxxx came into our office on Monday 31, 2015 and the service was canceled and the charges have been taken off their account. Acme has not reported any of this to the credit bureau.

Industry Comparison| Chart

Pest Control Services, Animals - Nuisance Control - Trapping, Fertilizers, Weed Control Service, Tree Service, Seeding

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.