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Albert's Painting & Carpentry

Phone: (704) 890-1730

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/16/2014Problems with Product / Service | Read Complaint Details
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Complaint
Albert's Painting provide tree and shrub service to our house...they did not/would not collect and remove the debris and dispose of it.
Albert's Painting provided additional services to us in the area of tree and shrub removal. One person came to do the work...tree and branch removal was done by the worker using a ladder and a chain saw. He was not properly equipped to do the work and was at risk to be injured...this was around May 21st. After the work was done...the worker made no attempt to collect the debris along with its disposal. When questioned he said they did not do that, plus, he had no room in his painting van to haul away the debris. I told him I would take it up with xxxxx...I called xxxxx that following Saturday and to date has not returned my call. I had the debris removed by xxxxx at a cost of $157 and some change...included all of the tree and yard debris, and some household trash. When I called xxxxx on the Saturday mentioned above, he was out of town and I spoke to his assistant manager, told him the story, and asked that he pass the info on to xxxxx and call me when he returned to work.

Desired Settlement
I paid $157 and change for the debris removal, that Albert's Painting was obligated to dispose of. In addition to the yard/shrub removal, they hauler took several bags of household trash as well...eliminating a portion of the bill, that included household trash...a fair amount to be refunded would be $140.

Industry Comparison| Chart

Painting Contractors, Carpenters

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.