BBB Business Review
BBB Accredited Business since 03/16/2010
American Equity Mortgage Incorporated
Find a LocationPhone: (704) 944-5560Fax: (704) 944-5561View Additional Phone Numbers10130 Mallard Creek Rd. Ste. 200, Charlotte, NC 28262www.americanequity.com
View BBB Rating for American Equity Mortgage Incorporated's headquarters.
BBB Accreditation
A BBB Accredited Business since 03/16/2010
BBB has determined that American Equity Mortgage Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
2 of 2 Locations are BBB Accredited
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BBB Complaint Information
Find aggregate BBB complaint information for American Equity Mortgage Incorporated. BBB located in Phoenix, AZ has the full report as that BBB handles all complaints for American Equity Mortgage Incorporated.
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Corporation
Incorporated: April 1992, MO
Contact Information
Primary Contact: Ms. Deanna Daughhetee (CEO)Complaint Contact: Mr. Matthew A. Whitehead (Customer Service/Servicing)Number of Employees
5
Business Category
Mortgage Brokers, Escrow Service
Alternate Business Names
Home Equity Mortgage, American Home Equity Mortgage, American Equity Insurance Company, AEMIndustry Tips
Beware of Predatory Practices in Home Mortgage LendingHome Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Mortgage Choices
To Rent or Buy - Which is Right for You
LocationsX
2 Locations
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11933 Westline Industrial
Saint Louis, MO 63146Directions
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10130 Mallard Creek Rd. Ste. 200
Charlotte, NC 28262Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*American Equity Mortgage Incorporated is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Mortgage Brokers
Beware of Predatory Practices in Home Mortgage LendingHome Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Mortgage Choices
To Rent or Buy - Which is Right for You
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.