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Consumer Complaints

BBB Accredited Business since 12/30/2008

Carolinas Custom Kitchen & Bath Center, LLC

Phone: (704) 658-0089Fax: (704) 660-8207

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/30/2013Problems with Product / Service | Read Complaint Details
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Complaint
Kitchen remodeling project- Contractor delivered defective center island materials and has failed to resolve issue by replacing the materials.
Project Kitchen Remodel
Kitchen Designer : xxxxx
Start date June 10,2013
End date- July 12th
contract amount-$40k
Contracted with Carolina Custom Kitchen and Bath(CKB) to remodel our kitchen. the project was concluded on July 14. A component of the design included a glass center island counter top. The top was originally installed July 12th however they delivered the wrong colors. As a side note, On july 12th. Completely their mistake. They remedied this error in exactly ONE WEEK. Unfortunately the remedy was the right color but damaged. Once the correct glass was delivered and installed a 6 inch fracture was immediately noted. CKB was notified immediately that the material was damaged and must be replaced. I provide them with a photo. The 6 inch fracture has now grown to over 20 inches and now poses a safety risk to my family. The Manager of CKB came out to our home to to view the defect and take picture. A commitment was made to replace the glass. I have repeatedly contacted them to seek resolution however to date they have refused to remedy the situation. I get statements like "its being worked on". A commitment was made to deliver a replacement on Aug 9th. That commitment was broken without reasonable explanation.

Desired Settlement
option #1- replace the defective island glass as promised & guaranteed in the contract
option #2 consider the contract closed thereby waving the remaining money owed to contractor. I will then seek my own remedy

Business' Initial Response
CCKBC is working with the Glass2 company for resolution for new material. Glass2 Co. has agreed to supply a new countertop for the xxxxx. xxxxx and CCKBC, are meeting on 8/26/13 to verify new material, for any defects, before the fabrication & Installation. CCKBC will do what it takes, to make the xxxxx project complete.

xxxxx, Owner

Industry Comparison| Chart

Kitchen & Bath - Design & Remodeling, Baths, Kitchen Cabinets & Equipment - Household, Countertops, Cabinets, Cabinet Manufacturer, Baths - Equipment & Supplies, Bathroom Remodeling, Construction & Remodeling Services, Home Improvements, Contractors-Remodeling, Kitchen & Bath Design, Kitchen Remodeling

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.