BBB Business Review

BBB Accredited Business since 07/12/2010

Houseboy, Inc.

(704) 517-4395View Additional Phone Numbers12120 Farnborough Rd, HuntersvilleNC 28078-3731

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BBB Accreditation

A BBB Accredited Business since 07/12/2010

BBB has determined that Houseboy, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Houseboy, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Houseboy, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/14/2016Advertising / Sales Issues | Read Complaint Details
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Complaint
This company lies about a price for a project, once the project is done then they demand more money

This company makes false quotes on projects then demands more money after the project is comlete. they seemed very nice until they needed a check.

Desired Settlement
I am seeking damages from the original quote.

Business Response
The repair job to the 2nd story soffit was quoted from the ground. Once the crew got ladders to the damaged area and removed the soffit, it showed there was significant rot that was not visible until the fascia and soffit were removed. Once the crew foreman saw the extent of the damage, a call was made to the company owner and the customer was informed that the damage was more than expected and could not be repaired for the estimate quoted. The customer authorized the repair as long as it didn't exceed $650. Upon completion of the job, we asked for $550 and the customer wrote the check without question. The customer received a quality repair for a fair price and only complained when we determined that we could not be competitive on a quote to paint the trim on the house.

Consumer Response
I don't want money refunded from this company, it's not about the money, I want the BBB to deal with them accordingly. They lied to me about 2 different quotes and then insultry my character, this is no way to treat people or customers.

Industry Comparison| Chart

Home Improvements, Handyman Services, Pressure Washing, Wallpaper Removing, Bathroom Remodeling, Kitchen Remodeling, Patio, Porch & Deck Enclosures, Hardscapes, Windows, Contractor - Interior Trim, Painting Contractors, Gutters & Downspouts, Fence Contractors, Patio & Deck Builders, Deck - Repair, Home Repairs and Maintenance

Additional Information

top
BBB file opened: 07/18/2005Business started: 06/09/2003
Type of Entity

Corporation

Incorporated: June 2003, NC

Contact Information
Principal: Mr. Dave Richardson (President)
Number of Employees

2

Business Category

Home Improvements, Handyman Services, Pressure Washing, Wallpaper Removing, Bathroom Remodeling, Kitchen Remodeling, Patio, Porch & Deck Enclosures, Hardscapes, Windows, Contractor - Interior Trim, Painting Contractors, Gutters & Downspouts, Fence Contractors, Patio & Deck Builders, Deck - Repair, Home Repairs and Maintenance


Customer Review Rating plus BBB Rating Summary

Houseboy, Inc. has received 3.7 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Houseboy, Inc.

12120 Farnborough Rd

Huntersville, NC 28078-3731

To | From

LocationsX

1 Locations

  • 12120 Farnborough Rd 

    Huntersville, NC 28078-3731(704) 517-4395
    (704) 947-2163

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Piedmont/Charlotte, NC. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Houseboy, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (704) 947-2163
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 2, 2012.

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Industry Tips for Home Improvements

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.