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Consumer Complaints

BBB Accredited Business since 11/06/2013

Better Than Before Remodel Repair and Restore/Siding and Trim

Phone: (704) 332-1234

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
08/28/2012Billing / Collection Issues | Read Complaint Details
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Complaint
Better Than Before was to pay ******************** for work performed at ***************, Charlotte NC XXXXX from Escrow. Invoice was never paid.
Upon closing on the property of ***************, Charlotte, NC XXXXX in November 2011, funds were delivered to escrow for home repair. The funds were to be distributed to Better than Before Home Repair for repairs. An estimate was requested from Better than Before Home Repair for the installation of a fence. The estimate was provided but was extremely high. I asked the owner of Better than Before, Brian, if I could get a company to complete the work on my own but still pay his fee of 10%. He said this would be fine. The fence was completed on February 2, 2012 and an invoice was provided from ********************. ****** ***** requested my permission to release $3000.00 to Brian from Better than Before Home Repair on February 17, 2012. The amount of the check paid to Brian from The ****** ***** Law Firm(************, ****** *****) on February 17, 2012 was $3000.00. Brian was to pay $2700.00 to ********************(************, *** *****) and keep 10% or $300.00. The bill at ******************** continued to go past due without payment from Better than Before Home Repair. I paid ******************** with personal funds to settle our contract.(I have canceled check) ******************** nor I have seen any payment from Better than Before Home Repair. I have continued to follow up with Brian at Better than Before Home Repair every other week to obtain reimbursement for funds. He no longer takes my phone call or returns my messages.

Desired Settlement
I would like a check in the amount of $3000.00 from Better than Before Home Repair to ***** ****** for the reimbursement of the escrowed funds as no work/effort/payment was provided from Better than Before Home Repair to ******.

Business' Initial Response
I owe mr ****** for fence work at his house. I agree to pay $3000.00 for the fence work done by others. I can make payments in the amout of $500 per month starting on the 10 of September. If I can make bigger payments I will. Better Than Before Home Repair.

Consumer's Final Response
Consumer indicated they have not heard from the company

11/27/2014Problems with Product / Service

Industry Comparison| Chart

Home Improvements, Fences - Wood, Pressure Washing, Carpet & Rug Cleaners, Landscape Lighting, Windows, Vinyl Flooring, Handyman Services, Siding Contractors, Patio, Porch & Deck Enclosures, Deck - Repair, Patio & Deck Builders, Painters - Commercial or Residential, Home Repairs and Maintenance, Gutter Cleaning, Carpet Installation, Carpet & Rug Repair

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.